Reader's EECB Persuades HTC To Actually Open Phone And Check Moisture Sensor

Reader's EECB Persuades HTC To Actually Open Phone And Check Moisture Sensor

Katherine’s HTC Hero smartphone was only four months old and still under warranty, but the company wouldn’t repair it, claiming that a moisture sensor had been tripped. She knew that she had never dunked the phone, and was determined to fight HTC’s decision. But how? She turned to the Consumerist archives for answers. [More]