Mitch wrote to us last week to complain that he was sent a used guitar instead of the new one he ordered. Musician’s Friend and/or Guitar Center (they’re related) followed up with Mitch and corrected the mistake, but it turns out that Mitch was in the wrong on this one. Here’s his explanation for what happened.
Bob Weibel at Musician’s Friend contacted us only a few hours after we posted Mitch’s story of the used guitar shipping screw up. He writes, “This kind of thing simply can’t happen, ever. We’ve tracked down Mitch’s order information and have been attempting to reach him on the phone to make things right.”
Did you know Guitar Center, Musician’s Friend, and “a few other online music retailers” all share the same centralized distribution center? That’s the explanation a Musician’s Friend CSR gave Mitch when he tried to solve the mystery of the dented, twisted-neck, not-even-from-the-right-store Fender Telecaster. It looks like Guitar Center shipped him another company’s returned item. That’s bad enough, but now Guitar Center says they won’t make good on his order because it’s beyond the 30 day return period. Hey, Guitar Center: What return period? Mitch never got the product he ordered in the first place.
Update: Musician’s Friend has responded with an apology.
That booming evil laughter you heard echoing across the sky earlier today came from the board room where Live Nation and Ticketmaster agreed to an all-stock merger between their two blighted companies. Ticketmaster Chairman Barry Diller says the merger will benefit customers, who are frequently “frustrated by their ticket buying experiences.” Oh! So by merging the two companies most responsible for those frustrations, we’ll cancel them out! This is doubleplus good, right?
The two companies most responsible for making your next live entertainment experience a financial disaster may announce a merger as early as this week, reports Reuters and the WSJ. If it goes ahead, the new company will apparently call itself Live Nation Ticketmaster, not “Satan’s Boxoffice” as one might expect. The merger will raise antitrust issues, but if Sirius/XM has taught us anything, it’s that those issues can be ignored at the expense of consumer choice and pricing.
Ryan pointed us to an article on Orbitcast about a rumored fee hike by Sirius XM. The increases appear to be for services that aren’t strictly protected by the FCC agreement, which is why they would legally be able to do this despite promises that they wouldn’t raise rates for 36 months after the merger.
Remember that Norwegian site that was offering Beatles songs for legal download? Yeah, well, not anymore. It turns out their licensing agreement stipulates that the shows they put online have to have been aired within the past 4 weeks, and all the Beatles shows are from 2007. [Exclaim News] (Thanks to elc81!)
Apple has dropped DRM from iTunes — and is offering to remove their DRM from music you already bought for the low, low fee of $0.30 per song.
Want to download every Beatles track ever made, legally? [NRKbeta.no via BoingBoing]
The Wall Street Journal and Ars Technica are reporting that the RIAA has announced a fairly dramatic change in its strategy to fight piracy.
Last month, Walmart announced it was shutting down the DRM side of its online music store, and too bad if you were a customer, because they were also going to turn off the DRM server that authorized your music for playback. Apparently enough customers complained, because they came to their senses—at least for the time being—and decided to keep the server running. Read their email below.
MyPhil from the New York Philharmonic lets anyone 35 or younger build their own concert series for $29 per ticket. Nearly every Philharmonic concert is eligible for purchase, and the cheap tickets don’t land you in the cheap seats.
Assuming negotiations succeed, you’ll have your Pandora to listen to after all. On Tuesday, Congress passed the Webcaster Settlement Act, which gives Internet radio stations like Pandora until February 2009 to reach a new royalty agreement with copyright holders; if they meet the deadline, the government will not interfere, which is great news since it was the gov’s Copyright Royalty Board (CRB) that set the current market-killing fees in the first place.