<![CDATA[Consumerist: Music]]> http://cache.gawker.com/assets/base/img/thumbs140x140/consumerist.com.png <![CDATA[Consumerist: Music]]> http://consumerist.com/tag/music http://consumerist.com/tag/music <![CDATA[ Starbucks will ditch those CD spinner racks ... ]]> Starbucks will ditch those CD spinner racks and instead concentrate on just four CD "slots" per store. This announcement comes after a NYT article claimed they were selling just 2 CDs per store per day. This is actually more than we thought they were selling, however. [Silicon Valley Insider]

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Thu, 26 Jun 2008 15:15:16 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5020005&view=rss&microfeed=true
<![CDATA[ RIAA Pulls Case Before It Can Be Dismissed, Then Refiles Days Later To Get Different Judge ]]> If you were still somehow unconvinced that the RIAA's legal strategy is "be sleazy, intimidate, then profit," their latest legal maneuvering might finally convince you. Next week, a judge was to decide whether their case against a New York family should be thrown out—the family's lawyer, RIAA critic Ray Beckerman, argued "that if the RIAA can't prove anybody downloaded the music from an open share folder, then the case would have to be dismissed."

Earlier this month the RIAA voluntarily dismissed the case—then refiled it last week but didn't mention it was the same lawsuit, which means it was assigned to a different judge. Now the RIAA is demanding immediate discovery (which includes depositions and hard drives), which the previous judge had blocked pending a rule on the dismissal motion. We tip our hats to you, RIAA lawyers. You bring every evil-lawyer cliche from TV to life.

"These people are psychos," Beckerman said in an interview.

Also, the case was captioned under the name Does, meaning the RIAA was somehow pretending it didn't know the family's name allegedly behind the IP address in question.

"This case, it's the exact same internet access account," he said. "It’s the very same act of copyright infringement charged. It's no different."

The RIAA did not immediately respond for comment.

Beckerman has penned letters to both judges alerting them to the switcheroo.

"They're trying to force a settlement and frightening people," Beckerman said in the interview. "That's the only point of this."

"Lawyer: RIAA Gets Sleazy in Disputed Downloading Lawsuit" [Wired Threat Level] (Thanks to Chris!)
(Photo: Getty)

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Sun, 15 Jun 2008 13:00:55 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5016571&view=rss&microfeed=true
<![CDATA[ Asking the Boston Symphony Orchestra For Donation Information Apparently Commits You To A $25 Pledge ]]> Reader Ian told a Boston Symphony Orchestra representative to mail him information about donating. The orchestra somehow mistook his request for a $25 pledge, and is now accusing Ian of making a "fraudulent pledge" and demanding that he immediately pay up.

Ian writes:

About a year and a half ago, I got a phone call on my cell phone from an unlisted number. I was busy doing something, but like an idiot I answered anyway. It was a solicitor from the Boston Symphony Orchestra, asking me to donate. I'd taken my fiancee to a concert of theirs about a month prior, and I had purchased the tickets online. I guess they thought just paying for my tickets wasn't enough. I told him I was busy and to send me something in the mail, and that was that.

A few weeks later I got what looked like a bill from the BSO, saying I had agreed to donate $25, and please pay up. I was pretty annoyed about getting a collection notice for a donation I never actually agreed to, so I tore up the letter and forgot about it. Over the next year, I received a copy of that same notice once every couple of months. Each time, I remembered the sleaziness of the circumstances under which they got my "pledge", so I just threw it out.

A couple of weeks ago, an unrecognized number appeared on my phone. Since this one wasn't blocked, I answered. On the other end was an unbelievably rude woman who immediately accused me of making a fraudulent pledge to the BSO because they never received my $25. Then she goes, "So would you please give me a credit card number so we can take care of this?" I was at a loss for words. I explained to her that giving my credit card information to a random person who called my cell phone would be incredibly stupid. She said, "Oh, I assure you I'm calling from the BSO," and went on to describe the tickets for my outing a year and a half ago—the date, the seats, the cost, etc. At this point I just wanted to get off the phone, so I told her she wasn't getting my credit card, and to please send me something in the mail. "Impossible," she said. "When is a good time to call back?" I said the first thing that came to my mind, which was "May", and she hung up abruptly.

About a week later, I got another letter in the mail asking me to pay up, and last night that familiar number appeared in my caller ID. This time though, I didn't answer it. I wonder if the BSO realizes it's telemarketers are acting like financial bounty hunters?

Anyway, I'd advise Consumerist readers to think twice before making a BSO ticket purchase online...

We have a mini-subscription to the New York Philharmonic and used to constantly receive solicitation calls from the "Friends of the New York Philharmonic." They had our Grandcentral number, and each time they called, we'd ask to be taken us off their lists before blocking the number. Those sneaky audiophiles, they'd call back from a different number and pretend we'd never requested anything other than another call. We must have received well over ten calls before they finally realized they were talking to a stingy blogger.

The experience was annoying enough to keep us from ever being friends with the New York Philharmonic, even if they give us their Cool Ranch Doritos and invite us over to play Grand Theft Auto. No, they blew that chance. Take note, symphony orchestras, your pushy tactics won't win you any friends.

The broader lesson is to be very careful when donating to any organization. Donating is the fastest way to put your name, number, and address on a slew of annoying solicitation lists. If you choose to give, give anonymously.

(Photo: Getty)

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Sun, 18 May 2008 13:04:14 EDT Carey http://consumerist.com/index.php?op=postcommentfeed&postId=5009569&view=rss&microfeed=true
<![CDATA[ Nine Inch Nails is offering their new album ... ]]> Nine Inch Nails is offering their new album for download "one hundred percent free," on their website. They'll also release a CD and a vinyl version in July for those of you who like paying for stuff. "The music is available in a variety of formats including high-quality MP3, FLAC or M4A lossless at CD quality and even higher-than-CD quality 24/96 WAVE," says NIN. Will you buy a record that the band gives away? [NIN]

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Mon, 05 May 2008 10:00:00 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5007839&view=rss&microfeed=true
<![CDATA[ Arizona Judge Rejects RIAA's "Shared Directory = Piracy" Argument ]]>

Although it won't affect other cases, the RIAA was handed a small smackdown this week when a U.S. district judge rejected their request for a summary judgement, and ruled that putting song files in a shared directory was not enough proof that infringement had occurred.

The judge said that the RIAA "must prove that the songs were actually downloaded," which is not a distinction past judges have made. Whether or not this ruling will cause other judges to look at the RIAA's future claims in a different light remains to be seen, however.

Wake's ruling pretty much contradicts many of the legal arguments the RIAA has presented in those peer-to-peer lawsuits the organization has brought against individual users. However, not that many cases actually make it to court, mainly because defendants often opt for settling for a few thousand dollars instead of shouldering expenses for a jaunt through the civil legal system.

"The Proof Is In The Downloading" [Pollstar] (Thanks to !) (Photo: Getty)

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Wed, 30 Apr 2008 20:14:27 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5007418&view=rss&microfeed=true
<![CDATA[ Bose Shocks Reader, Not In A Good Way ]]> smallwarning.jpgReader Jerry wants to warn you about his shocking problem with his Bose in-ear headphones. If he goes for a walk with them, they shock his inner ear. Ouch! Jerry wrote to Bose, telling them about his problem, and Bose wrote back, "Yeah? So?". Apparently, occasional shocks to your inner ear aren't a problem, or a design flaw, they're a feature! See what Jerry has to say about this, inside.

Here's something interesting for you guys.

You may have seen ads for Bose ear buds or "In Ear" phones or whatever they call them; the little buggers retail for a hefty $99 a pair.

Their main claim to fame is supposed to be great sound and superior comfort.

Unfortunately, Bose's idea of comfort is, shall we say, a little undermined by the fact that their ear buds transmit static shocks to your inner ear!

That's right. If you take these for a walk - something ear bud wearers might CONCEIVABLY do - you can discover this shocking design flaw for yourself.

I contacted Bose to find out wassup with dis, and here's what they said:

We have received observations from a few customers that mild electrical shocks have been transmitted through their headsets. We have investigated these cases and found them to be related to environmental causes such as customers walking on carpeting, wearing clothing that discharges static electricity (wool, etc), or even using exercise equipment such as treadmills. Low humidity in the air can also make it more likely that you will receive shocks from objects such as doorknobs, clothing, other people, and electronic equipment. Static charges discharged through the headset will not cause any harm, and do not indicate an issue with the headset itself.

Well, excuse me, but I've never received static shocks from any other ear buds or headphones I've ever used, so I consider this an issue with Bose ear buds. And no, the shocks are NOT pleasant...

Check it out!

Jerry Danzig

NYC

Gee, Bose, it's not fair to blame Jerry if your product shocks him if he tries to use it. And "pain" is considered "harm", at least in most definitions. There's not much point in returning the earbuds for repair or replacement if the problems inherent in the product. Since Jerry's not cool with random electric shocks to his inner ear, (there's just no pleasing some people,) he might want to use our delightful Consumerist techniques to convince someone with authority at Bose to let him return his product and get his money back. He was looking for superior sound quality, not involuntary electroshock therapy.

(photo:The Joy Of The Mundane)

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Thu, 24 Apr 2008 18:16:01 EDT profio http://consumerist.com/index.php?op=postcommentfeed&postId=383819&view=rss&microfeed=true
<![CDATA[ Ticketmaster Now In The Ticket Scalping Business? ]]> Ticketmaster is directing fans seeking hard-to-find Radiohead tickets to a ticket-reselling partner website called "Tickets Now."

From AtEaseWeb.com (a Radiohead fansite):

Radiohead purchased ads in print and on radio to promote the sales of their concert tickets on Ticketmaster, but after those tickets are sold out on Ticketmaster, customers using the Ticketmaster website see a page with options with the "Find Tickets" link directing customers to TicketsNow, which is listed as Ticketmaster's "partner site." However, TicketsNow is a secondary ticket seller owned by Ticketmaster.

Ticketnews.com reveals that a source close to the situation, who requested anonymity, a TicketsNow executive helped assist with the sale of more than $1 million worth of Radiohead tickets on the TicketsNow website, which at a margin of 25 percent allowed TicketsNow to generate a gross of more than $250,000 from the deal.


Radiohead fans aren't too pleased about this arrangement, as you might imagine.

What do you think? Should Ticketmaster be profiting off of ticket reselling?

Ticketmaster scalps Radiohead tickets [AtEastWeb] (Thanks, Clayton!)

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Wed, 23 Apr 2008 11:35:36 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=383112&view=rss&microfeed=true
<![CDATA[ Microsoft Stops Supporting MSN Music DRM, Tells You To Hurry Up And Transfer Your Songs ]]> David says:

Yet another reason not to buy DRM music. They are telling us that we have to burn our music to CD format since no additional computers or devices can be authorized after August 31, 2008. So let's see. Burn to CD, then rip said CD to MP3. Couldn't they just give us a tool to do it for us, just this once?
David forwarded a copy of the email Microsoft sent him about the expiring DRM. Reading it gives us a headache.
MSN Music is constantly striving to provide you, our user, with the most compelling music experience that we can. We want to tell you about an upcoming change to our support service to ensure you have a seamless experience with the music you've downloaded from MSN Music.


As you may recall from a November 14, 2006 mail, we entered into a new partnership for music downloads. The Zune Marketplace can be accessed directly from any MSN Music artist page and offers users thousands of tracks for users to download individually or with a season pass subscription. You can still come to MSN Music to find all the latest news and previews of your favorite artists and songs, but in order to buy music, we'll take you to our partners at the Zune Marketplace.

With the launch of our partnership with Zune Marketplace, we closed the MSN Music store and stopped selling music directly from MSN Music. However, we have continued to offer assistance and support for existing songs that you've purchased from MSN Music, including help to transfer songs that you've purchased to additional computers and MSN Music compatible devices.

I am writing to let you know that as of August 31, 2008, Microsoft will change the level of support to be offered for music purchased directly from MSN Music prior to November 14, 2006. As of August 31, 2008, we will no longer be able to support the retrieval of license keys for the songs you purchased from MSN Music or the authorization of additional computers. License keys already obtained as of August 31, 2008 will continue to allow you to listen to songs on all the computers that you previously authorized for service.

We wanted to send out this notification well in advance to remind you to backup your music and to provide you sufficient time to confirm license keys for the songs you've purchased from MSN Music.

This is also a good time to remind you that you can back up and secure your music by burning your purchased songs and playlists to CD. With Windows Media Player, you can burn your own Audio CDs from the music stored in your library. Complete instructions for this can be found at MSN Music online help.

Please take this opportunity to make sure you have the licenses you need to access your music. As a friendly reminder, please remember that the MSN Music service allows you to authorize up to 5 computers for songs purchased from MSN Music. You must have licenses for the songs on each authorized computer, in order to be able to play the songs successfully. If you have already played a given song on a computer, then you have successfully obtained the license key for that song. MSN Music keys do not expire. If you intend to transfer a previously downloaded song to a new computer (or an existing computer with a new operating system, such as an upgrade from Windows XP to Windows Vista) within the maximum allowed limit of 5 computers, please do so before August 31, 2008. You will need to obtain a license key for each of your songs downloaded from MSN Music on any new computer, and you must do so before August 31, 2008. If you attempt to transfer your songs to additional computers after August 31, 2008, those songs will not successfully play.

If you have additional questions about this process or any other questions about playing your music, please visit MSN Music online help for more information or feel free to contact our Technical Support representatives for assistance, prior to the August 31, 2007 date.


I'd like to personally thank you for your continued support of MSN Music and encourage you to send us your feedback and suggestions about how we can continue to improve the MSN Music experience.

Sincerely,
Rob Bennett
General Manager, MSN Entertainment & Video Services

You know with a system this elegant and effortless, we're really surprised that DRM music hasn't been a smashing success. ]]>
Wed, 23 Apr 2008 11:24:38 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=383089&view=rss&microfeed=true
<![CDATA[ EMI Says You Can't Store Your Music Files Online ]]> con_mp3tunes158.jpgToday, MP3tunes' CEO Michael Robertson sent out an email to all users of the online music backup and place-shifting service MP3tunes.com, asking them to help publicize EMI's ridiculous and ignorant lawsuit against the company. EMI believes that consumers aren't allowed to store their music files online, and that MP3tunes is violating copyright law by providing a backup service. (And we're not using a euphemism here—it really is a backup/place-shifting service and not a file sharing site in disguise.)

In March, a court told EMI it couldn't demand that MP3tunes turn over all the music stored by customers on its servers. Robertson writes on his corporate blog that the request is absurd:

Files are not MP3tunes' possessions any more than the contents of a safety deposit box are owned by the bank that houses them. The storage provided by MP3tunes is the user's own space. A Locker is empty when someone opens an account and that customer decides what files are placed into their Locker. All files are stored at the request of the user. People who choose to utilize remote storage should be guaranteed the same level of privacy they have for the files stored on their local hard disk.
Here's part of Robertson's email from earlier today:
As you may be aware, the major record label EMI has sued MP3tunes, claiming our service is illegal. You can read about the case here. Much is at stake — if you don't have the right to store your own music online then you won't have the right to store ebooks, videos and other digital products as well. The notion of ownership in the 21st century will evaporate. The idea of ownership is important to me and I want to make sure I have that right and my kids do too.

"Court Ruling Denies EMI Access to Millions of Personal MP3 Files" [MIchael Robertson]


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Tue, 22 Apr 2008 17:40:55 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=382824&view=rss&microfeed=true
<![CDATA[ Ticketmaster Charges 168% Of 3 Doors Down Ticket Price In Fees ]]> mayday2small.jpgReader Brent was furious to find three lawn tickets bought through Ticketmaster, priced at $13 each, came to the ridiculous total of $106.20. First there's the facility fee, then there's the mandatory parking, a processing fee, and the "convenience" charge for purchasing the tickets online. After all the fees were piled on, the $13 tickets now cost $35.40 each. Brent's letter, and a breakdown of the charges, inside:

My nephew asked me to order May Day tickets for him since all the surrounding TM outlets are no longer TM agents so I agreed to do so. He wanted 3 lawn tickets priced at $13 each and he knew there would be fees so he collected $25 from each of his friends to cover them. I told him that I doubted that he had collected enough but we pressed on and placed the order. As you can see from the attached image, we paid 172% i fees which brought our $39 tickets to $106.20. What a sickening feeling to know that TM engages is such thievery and there's only one thing you can do about it. Don't go. A tip of the hat for Pearl Jam for spending years boycotting TM for the excessive fees they were charging even if it resulted in hurting Pearl Jam more than TM. Sincerely, Brent
Actually, Brent, you want to subtract the amount of the tax before dividing, so they're taking 4% less than you thought, which probably doesn't make you feel any better. These fees may be "standard," but that doesn't make them any less bogus. We'd suggest you try to dump them on some other sucker, but who's going to pay more than 168% markup to see 3 Doors Down?

mayday2.jpg

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Fri, 04 Apr 2008 18:08:44 EDT profio http://consumerist.com/index.php?op=postcommentfeed&postId=375859&view=rss&microfeed=true
<![CDATA[ Dr Pepper Promises Free Soda For Almost Everyone In US If Axl Rose Will Release "Chinese Democracy" This Year ]]> con_drpepperaxlrose.jpg Yeah, it's a PR stunt—but a funny one, especially because the only two people excluded by Dr Pepper's pledge are "estranged GNR guitarists Slash and Buckethead." Someone in the Dr Pepper PR department really likes Axl Rose. Rose says neither he nor his label are in cahoots with Dr Pepper, and that he'd share his drink with Buckethead because "some of Buckethead's performances are on our album."

"Official Dr Pepper Press Release" [Blogspot]

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Thu, 27 Mar 2008 16:44:05 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=373113&view=rss&microfeed=true
<![CDATA[ Round 4: Google Vs Sony ]]>

Google is like the elephant that never forgets... and it knows all of your personal information. Do you trust it not to be "evil?" Or is Google just a nice name for "Big Brother?" Let's not forget how they bowed to Chinese government demands that Chinese users be prevented from seeing certain search results, like information about the 1989 Tiananmen Square massacre.

Sony is a member of former Worst Company in America winner, the RIAA. When its not fake blogging, it can be found installing a rootkit on your computer and finding lots of ways to void your warranty.

This is a post in our Worst Company In America 2008 series. Keep track of all the goings on at consumerist.com/tag/worst-company-in-america/

STILL OPEN FOR VOTING: Ticketmaster vs Wachovia, Facebook vs The American Arbitration Association, Comcast vs Menu Foods
(Photo:Jeff Sanquist)

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Mon, 17 Mar 2008 13:08:00 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=368735&view=rss&microfeed=true
<![CDATA[ RIAA Pockets Filesharing Settlement Money, Doesn't Pay Artists Whose Copyrights Were Infringed ]]> xtina.jpgNone of the estimated $400 million that the RIAA received in settlements with Napster, KaZaA, and Bolt over allegations of copyright infringement has gone to the artists whose copyrights were allegedly infringed. Now the artists are considering suing the RIAA.

Lawyers who have represented artists such as The Rolling Stones, Van Halen, and Christina Aguilera say artists and managers are upset that they haven't seen any of the settlement money the RIAA received after suing the popular file-sharing services. According to the New York Post, the artists are "girding for battle with their music overlords," who respond that they have "started the process" of figuring out how to share the money, most of which was received seven years ago in a settlement with Napster. The RIAA also claims that there isn't actually that much money available after subtracting legal fees. Whoops.


"INFRINGEMENT!" [New York Post]
"RIAA Keeps Settlement Money, Artists May Sue" [TorrentFreak](Thanks to Smitherd and Jim!)
(Photo: D.S.B.)

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Mon, 17 Mar 2008 12:21:01 EDT Alex Chasick http://consumerist.com/index.php?op=postcommentfeed&postId=368663&view=rss&microfeed=true
<![CDATA[ Round 3: Ticketmaster vs Wachovia ]]> This is round 3 in our Worst Company In America contest, Ticketmaster vs. Wachovia. Their crimes?

Ticketmaster's inability to fix their system allows scalpers to buy up all the tickets for a concert within minutes, depriving fans of their chance to get a ticket for a fair price. On top of that, Ticketmaster routinely obtains sole vendor relationships with venues, so that even the initial ticket prices are inflated.

For their part, Wachovia profited in millions by allowing scammers to use stolen identities to drain money from customers' accounts with unsigned checks, despite receiving thousands of warnings about the fraud.

Choose the greater of two evils.

This is a post in our Worst Company In America 2008 series. Keep track of all the goings on at consumerist.com/tag/worst-company-in-america/
STILL OPEN FOR VOTING: Facebook vs The American Arbitration Association, Comcast vs Menu Foods

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Fri, 14 Mar 2008 12:00:00 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=367966&view=rss&microfeed=true
<![CDATA[ Trent Reznor's "free sample" music marketing ... ]]> Trent Reznor's "free sample" music marketing experiment is a success. [Ars Technica]

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Wed, 05 Mar 2008 19:55:40 EST Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=364418&view=rss&microfeed=true
<![CDATA[ Microsoft Is Very Sorry You Won't Receive Your Valentine's Day Edition Zune On Time ]]> redzune.jpgCupid is helping Microsoft whisper sweet apologies to customers who may not receive their Valentine's Day edition Zune until after February 14. Even though the players are en route, the company has promised full refunds to any scorned Zune buyers.

Ars Tech reprinted Microsoft's letter:

We wanted to provide you with an update on your order status. Due to some issues in our fulfillment center there remains a chance we will miss getting your Zune to you by February 14th. We are working hard to get your order to you as quickly as possible and we currently plan to ship your Zune within the next 3-4 days. Once your order is in transit, we will send you a shipping confirmation with a link for tracking.

Our goal is to provide a smooth customer experience for ordering, customization, and delivery. We sincerely apologize for not meeting that goal in this specific case. We will be refunding the entire amount of your order, which you should be able to see on your credit/debit card within 7-10 days. We hope you love your Zune and that you will accept our sincere apology.

If you have additional questions, please call 1.877.GET.ZUNE. For fastest service, press 5 then press 1 and have your order information ready.

The Zune Originals Team

We're not saying there's a connection, but this is the same response we featured last week from Tiffany & Co. Good work, Microsoft.

Microsoft says "sorry" with free Valentine's Zune 80 players [Ars Technica]

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Sun, 10 Feb 2008 19:29:04 EST Carey http://consumerist.com/index.php?op=postcommentfeed&postId=354765&view=rss&microfeed=true
<![CDATA[ Class Action Targets Ticket Resellers ]]> Remember RMG Technologies, the horrible little company that made five-year-olds cry by snatching up all the Hannah Montana tickets? Boaz Lissauer, a New Jesery plastic surgeon, recently sued them and other ticket resellers after paying $195 for nosebleed seats worth $63 to see the Police in Madison Square Garden. Lissauer is now asking a Pittsburgh court for class action status.

Ticketmaster won an injunction in October barring RMG from accessing their services, but RMG is countersuing, claiming that Ticketmaster is an illegal monopoly. We're torn because Ticketmaster is an illegal monopoly, but $195 is way too much to pay for tickets to the Police.

Man claims agency helps scalpers horde tickets for Hannah, Police, sports [AP]
(Photo: AFP/Getty Images)
PREVIOUSLY: Why Do Ticketmaster Events Sell Out Instantly?


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Sun, 10 Feb 2008 09:17:08 EST Carey http://consumerist.com/index.php?op=postcommentfeed&postId=354671&view=rss&microfeed=true
<![CDATA[ Alleged Gibson CEO Possibly Responds To $10k Contest Story ]]> con_gibsonmysteryceo.jpg Brand new Consumerist reader Mosten posted a comment including the following response that's allegedly from Gibson's CEO regarding the $10,000 prize they never made good on to an NYC hip-hop artist. We have no way of verifying whether this response is legit, but thought it was worth sharing for those who are following the story.

"I will investigate this issue and get back to you as soon as I get the facts. Since its Friday it will probably be early next week [hopefully Monday].

I will tell you that Don Pitts is no longer with Gibson and has not been with us for some time.

I have no personal knowledge about this issue and I personally approve all promotions for the company. We have a formal system where any agent of Gibson needs to present a promotion, its benefits and its cost. This then needs to be approved by a least two people before it comes to my desk. We do take these commitments seriously, and we have very strict internal processes to insure we deliver on our promises.

Regardless, I will get to the bottom of this and we will get you what was legitimately promised.

I do not know who you talked to other than attempting to contact Don, but we do have people on the phone 24 hours a day, seven days a week to solve any Gibson related issue [1-800-4-GIBSON]. While they do not have the authority to send you $10,000 worth of gear on the spot they are literally less than a minute from my office and should/could have resolved this in a very short period of time. If you had an unsatisfactory conversation with anyone else at Gibson, let me know so we can insure that this will not happen in the future.

Thanks for giving me the opportunity to address this problem."

Henry E. Juszkiewicz
Chief Executive Officer
Gibson Guitar Corp.
309 Plus Park

(Thanks to Mosten!)

RELATED
"Gibson Screws Musician Out Of $10,000 Worth Of Equipment"
(Photo: Getty)

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Fri, 25 Jan 2008 21:31:18 EST Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=349273&view=rss&microfeed=true
<![CDATA[ Gibson Screws Musician Out Of $10,000 Worth Of Equipment ]]> Believe it... or not! A musician named Tonedeff won the Lolapalooza Last Band Standing contest in 2006. Part of the prize package was "$10,000 worth of equipment from our friends at Gibson. (yes, believe it!)." Well, Tonedeff believed it, and he's spent the last year and a half trying to get Gibson to make good on their promise. As Tonedeff notes on his blog, maybe he should have seen this coming when Don Pitts—Gibson's Ambassador of Empty Promises (shown above with devil eyes)—told him, "I mean, this is kind of weird, because you know, you DON'T play the guitar or drums."

When Tonedeff finally reached Gibson (they never called or emailed him after he won), Pitts told him to go online and pick out what he wanted. He picked out a Baldwin piano. Pitts wrote back, "Baldwin is the only division that's not part of the deal..." So Tonedeff picked out a list of guitars, using Sam Ash and Guitar Center to check prices because Pitt/Gibson wouldn't provide a price list. Pitt responded with revised prices that were at least 50% higher, reducing Tonedeff's prize list by half. After some back and forth on "suggested retail price" versus "actual price," Tonedeff gave up and opted instead to pick a single item, the most expensive he could find that came in under the $10k mark. Pitt just stopped talking to him at that point.

We're not sure if Gibson thinks it's okay to bail on their promise because Tonedeff doesn't play rock music (suspiciously, they never followed through on a promised promotional photo shoot either), or if they never intended to give any winning artist the prize package. But it's clear that they're doing everything they can to give the middle finger to the winner of a contest they supposedly "sponsored."

(Thanks to Chris!)

"[RANT] Gibson Hates Hip Hop." [QN5 Blog]

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Fri, 25 Jan 2008 10:43:49 EST Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=348960&view=rss&microfeed=true
<![CDATA[ In MP3 Showdown, Winners Are iPod Touch And Sansa View ]]> con_judokids.jpg Okay, so it's not like there aren't 15,000 MP3-player reviews already on the web, but SmartMoney decided to jump on the bandwagon and rate five 8-gigabyte MP3 players. Instead of hard stats and lab tests, they handed the devices to an NYU music instructor and audiophile and asked him to walk around the city playing with them. The Apple iPod Touch—at $300, the most expensive of the lot—came out on top, which probably doesn't surprise anyone, but the SanDisk Sansa View performed well too.

Microsoft's Zune actually came in second place, but when you compare price and battery life, the Sansa View is the better value.

  • Apple iPod Touch - great sound and interface
  • Microsoft Zune - great sound, great UI but hypersensitive
  • SanDisk Sansa View - half the price of the Touch, navigation mimics traditional iPods, great sound
  • Creative Zen - large screen but requires too much button mashing
  • Samsung P2 - touchscreen is "finicky", sound is "flat"

"Closing In on the iPod?" [SmartMoney]
(Photo: Getty)

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Thu, 24 Jan 2008 14:02:23 EST Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=348605&view=rss&microfeed=true
<![CDATA[ Last.fm Offers Free Streaming Albums And Tracks ]]> con_dancingladyfolk.jpg The popular music site Last.fm announced today that beginning immediately, you can listen to entire music tracks and full-length albums for free. Previously, you could only hear excerpts of most tracks, which made Last.fm a great place for discovering new artists but a rotten one for actually listening to them. The site is taking a Flickr-style approach to its new service, offering a free version—you can listen to a track up to three times—and a forthcoming subscription service which will allow for unlimited streaming. This sounds good, but we're curious about the three-listen limit, and how frequently that count is reset, if ever.

What's particularly nice about the service is Last.fm has arranged to pay artists directly every time a song is streamed, and independent artists are treated as equals to those stuck under big labels.

We already have licenses with the various royalty collection societies, but now unsigned artists can put their music on Last.fm and be paid directly for every song played. This helps to level the playing-field—now you can make music, upload it to Last.fm and earn money for each play. If you make music, you can sign up to participate for free.

We're not printing money to pay for this—but the business model is simple enough: we are paying artists and labels a share of advertising revenue from the website.


"Free the Music" [Last.fm Blog]
(Photo: Getty)

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Wed, 23 Jan 2008 15:41:29 EST Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=348155&view=rss&microfeed=true
<![CDATA[ Video Game Industry On Nitro While Music Cries Alone In The Dark With No Friends ]]> The video game industry is on fire! Wooo! Sales are up! Times are good!

In December, Nintendo had its biggest month ever with the hot-selling game system. Holiday shoppers bought 1.4 million Wiis, according to sales data released Thursday by the NPD Group. The Wii's success helped drive the video game industry to a record-setting $17.9 billion in sales, about 43% higher than 2006's $12.5 billion, which was also a record.
Meanwhile the music industry isn't having such a fun time. Sales are down. People are getting fired at EMI and the Rolling Stones are all pissed off about it.

What's up, music? Video games are kicking your butt.

Gaming industry sales grow by 43% in 2007 [USAToday]
(Photo:largeprime)

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Fri, 18 Jan 2008 17:35:19 EST Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=346751&view=rss&microfeed=true
<![CDATA[ Sony has agreed to sell its songs DRM-free ... ]]> con_tinyamazondownloader.jpg Sony has agreed to sell its songs DRM-free on the Amazon MP3 store, completing the set—now all four big record companies are on board. It's amazing how a little iTunes competitiveness will bring a bunch of executives together. [New York Times]

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Fri, 11 Jan 2008 13:39:50 EST Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=343922&view=rss&microfeed=true
<![CDATA[ Napster Drops DRM, Will (Finally) Sell MP3s ]]> whocarester.jpgNapster, once a file-sharing service that famously drug the RIAA kicking and litigating into the digital music era, will finally drop DRM and start selling mp3s, says Ars Technica.

The P2P-turned-legit subscription service announced this morning that it will begin selling unprotected copies of its entire catalog in MP3 format beginning in the second quarter of 2008. Users of the service will be able to buy individual DRM-free tracks and albums, but Napster's subscription service will remain unchanged. The company hailed the announcement as the first subscription service "featuring major label content" to announce plans to sell unprotected MP3s.
All the details have not been ironed out, and Napster has not announced which record labels will be participating, but it's still promising news.

Sort of makes you wonder: Couldn't they have started doing this, like, 7 years ago?

Napster goes back to MP3s [Ars Technica]

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Mon, 07 Jan 2008 13:13:06 EST Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=341658&view=rss&microfeed=true
<![CDATA[ Canceling Napster Takes 30 Minutes On The Phone ]]> napsterlogo.jpgEliot Van Buskirk over at Wired found that he was no longer in need of his Rhapsody, Napster and Yahoo! Music subscriptions now that the RIAA is starting to warm up to the idea of DRM-free music.

Yahoo! Music was painless to cancel, but Napster took a half hour:

Napster
What a pain. There's no way to cancel online, so I called the cancellation number (800.839.4210) and waited on hold for about 20 minutes listening to messages like "Did you know that your Napster subscription lets you access over 5 million tracks? Please hold, and a customer service representative will be with you shortly."

A woman came on the line and asked me a bunch of questions (Was this my first call? Could I confirm my email? Is there a phone number on which she could call me back in case something goes wrong with the call? Can I hold again?). Granted, this is two days after Christmas, but still, I wasn't too happy at how long this was taking.

When she took me off hold again, I told her I wanted to cancel because 2007 was the year 3 of the major labels started selling music without DRM. Back on hold.

She came back — presumably after consulting a manager or the internet to find out what DRM is — and then responded, "I don't understand, because all of our music contains DRM." Back on hold. This time, I told her I wanted to cancel because the files were DRMed, and she finally canceled my subscription.

Total time for cancellation: 30 minutes and 32 seconds

Sounds fun. If it were us, we would have told her we were canceling because robots from Venus were attacking our apartment building, and we thought they were somehow attracted by Napster.

Why (And How) I Just Canceled All My Music Subscriptions
[Wired via BoingBoing]

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Mon, 31 Dec 2007 13:11:29 EST Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=339232&view=rss&microfeed=true
<![CDATA[ Amazon Expands DRM-Free Music Store, Adds Warner Music ]]> con_danceoryoulldie.jpg Starting today, Warner Music songs are now available on the Amazon MP3 music store, in DRM-free formats and at prices competitive to what iTunes charges. According to Reuters, Amazon has now reached "deals with music labels Universal Music Group, part of Vivendi, and EMI. The remaining major recording group, Sony BMG Music Entertainment, has yet to offer its songs for the service." Sony BMG, you guys are very, very old dorks.

Customers "can feel confident" their songs will play on whatever music device they buy in 2008, said Pete Baltaxe, Amazon's director of digital music.

"We're very pleased with where we are," Baltaxe said of customer adoption of the music service, though he would not provide data on downloads to date or site traffic.

U.S. album sales were down 14 percent in late November from a year earlier, according to Nielsen SoundScan data, as a growing number of fans buy individual songs online or use free file-sharing.

Digital music revenue has been growing in the double-digit percentages, but the total take is not enough to make up for the shortfall in compact disc sales.


"Amazon adds Warner Music tunes to download service" [Reuters]
(Photo: Getty)

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Thu, 27 Dec 2007 23:37:39 EST Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=338365&view=rss&microfeed=true
<![CDATA[ RIAA Sends Out Fake News Clip To TV Stations ]]> con_stillfromRIAAclip.jpg The RIAA wants you to know that everyone loses with pirated products, so they've put together a fake news story and sent it out to TV stations around the country—maybe it will show up on your cash-strapped local news over the next few days, if you're lucky. We're torn, though, on posting this because it's being leaked (promoted?) heavily by the video news release (VNR) company that produced it—we want you to scoff at it with us, but keep your bullshit "stealth marketing" sensors up.

Our favorite line is one of their warning signs that you might be buying a pirated product: "Compilation CDs that could only exist in the dreams of a music fan." In other words, "A product you would actually want, that is equal in value to what we're charging you for it."

"RIAA Fake News!" [LiveLeak]

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Fri, 21 Dec 2007 12:40:59 EST Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=336800&view=rss&microfeed=true
<![CDATA[ Article Recounts Sony's Rootkit Debacle In Detail ]]> con_sonybusinessman.jpg Remember Sony's cringe-inducing copy protection scheme a couple of years ago, where they secretly installed rootkits on millions of customers' PCs and then pretended it was no big deal? ("Most people, I think, don't even know what a rootkit is, so why should they care about it?" — Thomas Hesse, Sony BMG's President of Global Digital Business.) There's a new article (PDF) about to be published in the Berkely Technology Law Journal called "The Magnificence of the Disaster: Reconstructiong the Sony BMG Rootkit Incident." It's a very detailed and entertaining read that examines the conditions that led Sony BMG "toward a strategy that in retrospect appears obviously and fundamentally misguided."

The authors, Dierdre Mulligan and Aaron Perzanowski, point out that unless Sony deliberately tried to harm its customers, it neglected to properly evaluate its third-party DRM solutions before releasing them to the public—or else it would have been aware of the programs' potential for damage. From pages 1179-80:

Prior to inking the deal to provide XCP to Sony BMG, First4Internet's business focused on content filtering, particularly the automated recognition of pornographic images. Aside from an earlier revision on XCP used by a number of labels on a smattering of pre-release CDs, First4Internet had no apparent expertise or experience in content
protection software.

SunnComm, the company that delivered MediaMax, offered even more cause for concern. The company began as a provider of Elvis impersonation services. After a change in management following a false press release announcing a non-existent $25 million production deal with Warner Brothers, the company purchased a 3.5" floppy disk factory in 2001, displaying a disturbing dearth of technological savvy.

Their authors propose improving consumer protection at the PC level—the FTC "could develop best practices and regulations regarding the installation of software and the collection and transmission of information about users, their computers, and their actions," and Congress could alter the Digital Millennium Copyright Act (DMCA) "to enable security research and the dissemination of tools to remove harmful protection measures."

"The Magnificence of the Disaster: Reconstructiong the Sony BMG Rootkit Incident" (PDF) [Berkely Technology Law Journal via BoingBoing]

RELATED
"Universal Music CEO: Record industry can't tell when geeks are lying to us about technology"
Consumerist posts on the Sony Rootkit debacle
(Photo: Getty)

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Tue, 18 Dec 2007 12:09:23 EST Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=335210&view=rss&microfeed=true
<![CDATA[ Are High-End Sound Systems Worth The Price? ]]> Maestro%20Maazel.jpgAudiophiles claim that their fancy-schmancy sound systems serve up rich melodic delicacies that our crud-laden ears just don't appreciate. Slate asked if their high-end systems were anything more than effete indulgences.

The question was posed in response to two incendiary articles in the Wall Street Journal and the New York Times which argued that improvements in compression technology have made sound quality irrelevant. Slate answered by redefining the question:

If you want the mere gist of music; if you like music wafting in the background; if you want to carry around 1,000 songs in your pocket; if you want to hear a beat and a melody while you jog or ride on the subway—and that's often what any of us want (even me)—then MP3s are plenty good enough. Convenience doesn't merely trump quality; it is quality.

But there are some things that only a really good home stereo, playing well-recorded CDs or vinyl LPs, can give you: the texture of an instrument (the woodiness of a bass, the golden brass of a trumpet, the fleshy skin of a bongo); the bouquet of harmonics that waft from an orchestra (the mingling overtones, the echoes off the concert hall's walls); the breath behind a voice; the warm percussiveness of a Steinway grand; the silky sheen of massed violins; the steely whoosh of brushes on a snare; the undistorted clarity of everything sung, blown, strummed, bowed, plucked, and smacked, all at once—in short, the sense that real musicians are playing real instruments in a real space right before you.

Rain playing on high-end systems can make you reach for an umbrella. Or as Slate extols, it is the difference "between bodega swill and Lafite-Rothschild, between a museum-shop poster and an oil painting, between watching a porn film and having sex." The right research can uncover very acceptable systems for very reasonable rates. What do you think? Are these systems worth the price? Tell us in the comments.

In Defense of Audiophiles [Slate]
(AP Photo/Hans Punz)

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Sat, 15 Dec 2007 11:30:20 EST Carey http://consumerist.com/index.php?op=postcommentfeed&postId=334379&view=rss&microfeed=true
<![CDATA[ Walmart Hates DRM ]]> Ars Technica says that Walmart has given an ultimatum to "some of the largest record labels, including Warner Music Group and Sony BMG Music Entertainment, to provide more of their respective music catalogs in MP3 format (that is, without DRM) next year."

Walmart's online music store ditched DRM back in August, and one assumes that strategy has been more successful than their old Microsoft "PlaysForSure" store that sold music that wouldn't work on an iPod or even a Zune.

Go, free market, go!

Amazon and Wal-Mart unwittingly team up against DRM
[Ars Technica via BoingBoing]
(Photo:Ms. Jessica)

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Mon, 03 Dec 2007 17:47:10 EST Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=329435&view=rss&microfeed=true
<![CDATA[ Warner Music profits down 58%. Discuss. [NYT] ]]> Warner Music profits down 58%. Discuss. [NYT]

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Fri, 30 Nov 2007 17:16:27 EST Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=328736&view=rss&microfeed=true
<![CDATA[ RIAA Told To Provide Breakdown Of Expenses Per Each Downloaded Song ]]> con_workingonhisexpensereport.jpg Over the Thanksgiving weekend, a Brooklyn judge made a defendant in an RIAA lawsuit very happy when he ordered the RIAA to document the actual expenses incurred per downloaded song.

Copyright law says the RIAA can elect to seek statutory damages "instead of actual damages and profit." The law also says that $750 is the minimum amount per infringement if you go the statutory route, which explains where the RIAA came up with that ridiculous figure.

But the defendant is claiming that $750 per song counts as an unconstitutional violation of due process because the figure is unreasonably high when compared against the actual value of a downloaded song—and that she should pay the wholesale price per song, which she estimates at 70 cents. By her argument, the $750-per-song fee is 1,071 times higher than the actual damages suffered by the RIAA.

From the judge's order:

[Plaintiff] shall set forth with more specificity the categories of expenses they incurred in making the song recordings, such as, for example, royalties. Plaintiffs shall also state with specificity which categories of expenses, if any, (a) they are unable to quantify or (b) they cannot quantify without unreasonable burden or expense—and in the latter event, they shall explain why.
The RIAA has two weeks to comply—we're curious to see what they'll come up with, or if they'll just get their legal team (who probably work for two-thirds of a downloaded song per hour) to come up with some really elaborate excuses.

"RIAA Must Divulge Expenses-Per-Download" [Slashdot]

RELATED
pdf of electronic filing of the judge's order [Pike & Fischer]
"§ 504. Remedies for infringement: Damages and profits" [Cornell University Law School]
(Photo: Getty)

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Tue, 27 Nov 2007 05:33:12 EST Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=326756&view=rss&microfeed=true
<![CDATA[ RIAA Defendant: Best Buy Replaced My Hard Drive During Warranty Repair ]]> jammie.jpgThe RIAA defendant who lost her jury trial, Jammie Thomas, is telling her side of the story on p2pnet. Of particular interest: She claims that Best Buy made the decision to replace her hard drive, under the terms of her extended warranty, 6 months before she was served with the RIAA's subpoena.

I have read many comments and articles that I had my hard drive replaced after I learned of my suit. This could not be further from the truth. What most people don't know, if I did have my hard drive replaced after I was served the initial complaint to this suit, that would be considered spoliation of evidence, which is a criminally prosecutable offense. All the following dates, keep in mind so you can see the timeline yourself.

The day MediaSentry (the RIAAs 'investigative' company) said I was caught illegally sharing songs over KaZaa was February 21, 2005. My computer crashed approximately 2 weeks later. The only reason I know why it crashed is this: my boys were playing a video game and in the middle of some epic battle on their game, the computer froze up, then the screen went black, and in my child's frustration, the side of the computer was smacked. After that, the computer would not load and I would receive error messages.

I brought my computer into Best Buy for repairs on March 7, 2005. Remember, I brought it in for repairs under the extended warranty, not to have the hard drive replaced. And if anyone who has used a large chain electronic store to repair their electrical equipment knows, these companies do not replace hard drives on the whim of the customer if they have to pay for the hard drive replacement covered under warranty. They try to do whatever is cheaper for the company, which normally means fixing the issues with the hard drive. With my hard drive, the issues couldn't be fixed so Best Buy, not me but Best Buy, made the decision to replace the hard drive.

The RIAA didn't subpoena my personal information from Charter until late April 2005, almost 2 months AFTER my hard drive was replaced. As with all RIAA subpoenas to ISPs, I was not notified of the court date when the subpoena was issued. I was only notified after Charter Communications was served with the subpoena. This letter came late April 2005, again 2 months AFTER my hard drive was replaced. I didn't officially hear from the RIAA until late August 2005, almost 6 months AFTER my hard drive was replaced. The lawsuit itself wasn't officially started until April 2006, over 1 year AFTER my hard drive was replaced.

As you can see, I did not replace my hard drive to hide any evidence of anything. The replacement wasn't my choice and I would have to be psychic to know 2 months in advance my personal information was going to be subpoenaed and a year later, I would be sued.

Yes, all this information was given to the jury during the trial. The main problem that arose concerning my hard drive was the date I gave my attorney for when the hard drive was replaced. I didn't check the records for Best Buy before I gave my hard drive to Mr. Toder, so when I told him the hard drive had been replaced, the date I gave was January or February of 2004. Obviously, after we received all the information from Best Buy, we saw that the hard drive was replaced in March 2005. We also found out I didn't even own the computer until March 2004, one month after the date I told my attorney.


The "replaced hard drive" was the RIAA's basis for claiming that Ms. Thomas concealed the evidence of her copyright infringement, and was cited as the reason that the RIAA could not produce any actual evidence of file-sharing. The lawsuit concluded when a judge ordered Ms. Thomas to pay $222,000 for allegedly sharing 24 songs.

This story raises some interesting questions about the implications of surrendering broken hard drives to retailers like Best Buy. Interesting questions, and scary ones, too.

Jammie Thomas: her story in her own words [p2pnet](Thanks, David!)


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Mon, 05 Nov 2007 16:06:10 EST Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=319111&view=rss&microfeed=true
<![CDATA[ NIN's Trent Reznor Shared Files On OiNK, Compares iTunes To Sam Goody ]]> Trent Reznor was a member of now-shuttered illegal file sharing website OiNK, and he's not afraid to admit it to New York Magazine:

What do you think about OiNK being shut down?
Trent: I'll admit I had an account there and frequented it quite often. At the end of the day, what made OiNK a great place was that it was like the world's greatest record store. Pretty much anything you could ever imagine, it was there, and it was there in the format you wanted. If OiNK cost anything, I would certainly have paid, but there isn't the equivalent of that in the retail space right now. iTunes kind of feels like Sam Goody to me.

I don't feel cool when I go there. I'm tired of seeing John Mayer's face pop up. I feel like I'm being hustled when I visit there, and I don't think their product is that great. DRM, low bit rate, etc. Amazon has potential, but none of them get around the issue of pre-release leaks. And that's what's such a difficult puzzle at the moment. If your favorite band in the world has a leaked record out, do you listen to it or do you not listen to it? People on those boards, they're grateful for the person that uploaded it — they're the hero. They're not stealing it because they're going to make money off of it; they're stealing it because they love the band. I'm not saying that I think OiNK is morally correct, but I do know that it existed because it filled a void of what people want.

Ouch. RIAA lawyers, any response?

Trent Reznor and Saul Williams Discuss Their New Collaboration, Mourn OiNK [NY Mag]
(Photo:AdamL212)

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Wed, 31 Oct 2007 18:37:00 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=317489&view=rss&microfeed=true
<![CDATA[ AT&T: Napster On Your Phone For $1.99 Per Track? ]]> napster.jpgHere's some news for those of you out there who have so much money you literally can not think of anything else to do with it: AT&T has announced a partnership with Napster in which you can download songs to your phone for "only" $1.99 a track or 5 for $7.49.

For comparison's sake, Verizon costs about the same, while Sprint apparently charges $0.99. iPhone users can download songs via the iTunes store for $0.99.

AT&T, Napster To Unveil Direct Mobile Music Download [CNNMoney]

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Mon, 22 Oct 2007 15:29:03 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=313653&view=rss&microfeed=true
<![CDATA[ "In Rainbows" Pirated A Lot, Despite Name-Your-Price Deal ]]> con_boatloadofradioheadfans.jpg Radiohead may have moved 1.2 million copies of its new album "In Rainbows" when it was released last week, but according to industry analysts, over 500,000 copies were downloaded through old-fashioned file sharing networks, eroding the perceived success of the distribution plan and possibly hindering similar release plans for other artists in the future.

The Forbes journalist writes, "But more surprising is that fans chose to steal music they could legally download for any price they choose," but it's not clear whether that's the analyst's opinion or the writer's. At any rate, we think it's overstating the issue. Even the analyst admits that it's not proof that Radiohead's fans are a mutinous lot of anarchists:

Garland argues that this kind of digital theft is more a matter of habit than of economics. "People don't know Radiohead's site. They do know their favorite BitTorrent site and they use it every day," he says. "It's quite simply easier for folks to get the illegal version than the legal version."
We know someone (ahem)* who couldn't complete the check-out process on three separate occasions on the day the album was released, and who subsequently went the file-sharing route—but this is exactly the problem with Radiohead's experiment, says a university professor:
But for Doug Lichtman, an intellectual property professor at the UCLA School of Law, the volume of piracy following In Rainbows' release erodes the success of Radiohead's innovation. "If the community rejects even forward-thinking experiments like this one, real harm is done to the next generation of experimentation and change," he says.

Lichtman speculates that users may have interpreted Radiohead's offer as a giveaway and so felt more comfortable downloading the album from other free sources. Fans may also have been turned off by the band's requirement that users register by providing their name and e-mail and postal addresses.

* This person went back and bought the album legitimately via the website at a later date.

"Free? Steal It Anyway" [Forbes via Slashdot]
(Photo: Getty)

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Thu, 18 Oct 2007 11:22:28 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=312350&view=rss&microfeed=true
<![CDATA[ Reach humans at eMusic customer service: ... ]]> Reach humans at eMusic customer service: 212-300-2856, 11AM-5PM, Eastern.

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Thu, 18 Oct 2007 08:47:55 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=312073&view=rss&microfeed=true
<![CDATA[ Southwest Gate Agent Entertains Passengers With Ukelele ]]> A reader writes in, "The airlines get so much crap, its nice to see at least some employees stepping up to make things more bearable." A few months ago, a Southwest Airlines gate agent in Phoenix amused delayed passengers with a live performance of Van Morrison's "Brown Eyed Girl." He even gets the passengers to sing along at one point.

We're not huge fans of the ukelele, but this is a lot better than that time we were stranded at JFK and the Delta gate agent stared coldly at us as he recited the words to NIN's "Closer" into the PA system.

Plug in your work headphones and get ready to rock out classic-easy-listening-style.

Gate Agent Plays Ukelele [YouTube] (Thanks to Brent!)

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Fri, 12 Oct 2007 11:47:48 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=310207&view=rss&microfeed=true
<![CDATA[ How About Not Buying An iPod? ]]> con_littleboyscreamingatnoi.jpg Okay, we'll say it, and understand that we're writing this post on an old iBook: the iPod line is starting to look tired. Sure, that Touch is elegant in the same way as the iPhone—but its capacity is similar to the Nano, and what if don't want to carry around a Kubrick-style slab of minimalism? There are now some really nice alternatives out there if you're willing to walk away from the perks of being a member of the Apple camp.

For example, the revamped SanDisk Sansa View has double the memory and a slightly bigger screen than the new iPod Nano, plus an FM tuner, microphone, and expansion slot, and it costs the same amount. Is it as nice looking? Meh, it's getting hard to tell at this point, if you value functionality over form. Even the Zune—with a capacity and price equal to the iPod—is starting to look decent, with its well-designed interface, strong styling, and broader format support.

The one thing you'll miss out on is the ease-of-use of being locked into the iTunes/iPod symbiotic relationship. Depending on how comfortable you are with figuring out a new syncing set-up, this may or may not be an issue for you.

The article brings up another potential drawback, depending on how you look at it: you won't find anywhere near the same aftermarket support when it comes to accessories and cases. But then again, if the product is made properly, it doesn't really need a case, whereas digital audio players that are designed to wear when working out usually come with straps or attachments.

(Disclaimer: we rely on a screenless Shuffle, which has its own obvious drawbacks, and our Nokia phone, which would be perfect if not for the battery drain.)

"Don't want an iPod? Lots of choices available" [Reuters]
(Photo: Getty)

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Tue, 09 Oct 2007 14:08:12 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=308689&view=rss&microfeed=true
<![CDATA[ RIAA 1, Single Mom 0: RIAA Defendant Loses, Must Pay $222,000 For Allegedly Sharing 24 Songs ]]> jury.jpgThe first RIAA jury trial has ended and the single mom accused of sharing 24 songs has been ordered to pay $222,000 by a jury of her peers.

"This is what can happen if you don't settle," RIAA attorney Richard Gabriel told reporters outside the courthouse, according to Wired. "I think we have sent a message we are willing to go to trial."

RIAA Jury Finds Minnesota Woman Liable for Piracy, Awards $222,000 [Wired Threat Level]


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Fri, 05 Oct 2007 11:43:44 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=307573&view=rss&microfeed=true