Customer Knows Her Stolen iPhone Is Being Sent To Apple, But Apple Says They Can't Return It

Customer Knows Her Stolen iPhone Is Being Sent To Apple, But Apple Says They Can't Return It

Alisa was robbed on the subway a couple of weeks ago, and now someone else has contacted Apple about replacing the phone due to a software malfunction. Alisa found out about this because her email account is still associated with it, but neither she nor the police can persuade Apple to return the phone to her once the other party sends it in for replacement. [More]