If you signed up for MSN Internet at Best Buy between 1999 and 2004, you could be entitled to up to $75. [More]
MSN has a neat article about the 38 “amazing things” that you didn’t know the technology you own could do. The well-meaning writers posted about a neat tech trick, without realizing how it could be misinterpreted.
The Supreme Court has rejected Microsoft and Best Buy’s appeal in the MSN racketeering lawsuit, says the Wall Street Journal, thus “ending a bid by the two companies to stop a class-action lawsuit over a joint marketing campaign for MSN Internet Access service.”
The racketeering case against Best Buy and Microsoft has taken an ugly turn. An attorney for Best Buy has admitted to altering emails that were to be used as evidence in the case. If you’re new to this class action lawsuit, Microsoft is accused of paying Best Buy to collect and use customer’s credit card information without their permission, signing them up for “free trials” of MSN that they didn’t want and or weren’t aware existed. When the free trial period was up, MSN began to bill them without their knowledge or consent. A former Best Buy employee wrote in to confess to pulling this sort of scheme on customers, if you’re looking for more detail on how it all worked.
We thought the scam mentioned in the racketeering lawsuit sounded familiar—it was. A Best Buy employee emailed us on April 4, 2007 to confess to the type of behavior mentioned in the lawsuit.
When you think RICO you think Al Capone, or maybe Tony Soprano if you watch too much HBO. You don’t really think of Best Buy and Microsoft, do you? James Odom does. He’s the original plaintiff in a now 4 year old class action lawsuit that just won’t go away for Best Buy and Microsoft, one that now includes racketeering charges.
The Paradox Of MSN: You Want To Cancel Because You Lost The Password, You Need The Password To Cancel
Reader Kim is mad. Her dad called MSN because he was having some computer issues, and they changed his password to something that he doesn’t remember. Unfortunately for Kim’s Dad, MSN’s solution to a lost password is to email the password to the account that you lost the password for. Even more brilliantly, if you call to reset your password, MSN’s verification system is based on the credit card number used to open the account, and that Kim’s Dad no longer remembers.