(MartinRottler)

Delta Actually Listens To Customer Complaint About Confusing Website, Clarifies Free Movie Policy

Remember Josh, whose story we posted yesterday? He got this crazy idea in his head that Delta Airlines offered free movies on demand in the Economy Plus section, just because their website happened to say so. He sent off a quick e-mail complaint asking for a refund, and Delta explained that the site totally didn’t say what he thought it did, and he would get no refund. We published his story, and all of a sudden Delta changed their minds, cut him a check, and changed their website. [More]

(zonaphoto)

Delta: Just Because Our Website Says You Get Free Movies, That Doesn’t Mean It’s True

For his recent cross-country flight on Delta, Josh took Economy Comfort class: it’s a little comfier than Economy, but not as fancy as Business class. Delta’s website says that people in this class don’t have to pay for movies on the in-flight entertainment system, but Josh’s actual experience and his conversations with Delta about having to pay for a movie indicate otherwise. [More]

Your Clever Netflix Plan Vs Reality

Your Clever Netflix Plan Vs Reality

You get on the Netflix plan thinking you’ve scored such a great deal. Unlimited movies per month! By the time I’m done plundering the cinema archives, I’ll be only paying cents a film! Take that, movie theater and rental store! But then slowly your interest wanes as the novelty wears off. Soon that early Bergman flick is collecting dust and you realize you’re paying a monthly fee for a red and white coffee coaster… [More]