Reader Michael wants to know what exactly he is expected to buy with this Circuit City coupon? It’s for 8% off purchases over $199, but it excludes, um, lots of stuff.
Modell’s own peculiar definition of “low price guarantee, we will beat any ad” surprised reader Randy when he tried to get them to honor it on a baseball glove he bought, as it would even the most casual student of Logic or Semantics. He writes:
As I recall, you did something on useless Sports Authority coupons. JC Penney is no slouch either. From one I got in the mail:
Mouseprint scanned through AT&T’s cellphone contract and found some very interesting clauses and restrictions:
Montgomery County, MD, also known as the county that fined Comcast $12,281.84 for not answering the phone quickly enough, has issued a press release warning consumers to opt-out of Comcast’s unfair arbitration clause.
I explain to her that I know I can move the files over but raw TiVo files are encrypted and useless. She said you can just download an application to convert them yourself. I explained this would be illegal under the DMCA and TiVo somewhat agressevly tries to enforce the encryption. She said so there is no way you can get an application to convert the files. I told her that I could get such an application but that it is quite illegal and Tivo could sue me or worse. The total times she tryed to get me to do something illega so I would keep the TiVo service, about 4. If I wanted to be illegal I could just dump the cable too and friggin download everything DRM and commercial free, DUH.
TiVo2Go’s Terms and Conditions say:
The TiVoToGo feature includes security measures designed to prevent infringement of copyrighted works. You agree not to take any steps to defeat any TiVo security measures or to use any third party applications that may bypass any TiVo security measures.
It’s sad when your retention people have to talk customers into doing something against your Terms and Conditions in a desperate attempt to keep them. DRM gives The Consumerist a headache. DRM should be sponsored by Excedrin Migraine.—MEGHANN MARCO
Mouse Print’s got a roundup of some of the stricter return policies.
Wells Fargo touts its prepaid VISA gift cards as “the perfect gift” and has sold over a million, but perhaps they would sell a little less if people knew about these terms and conditions, flushed out by Mouse Print:
With nary a peep, Delta and US Airways changed their rules on frequent flyer miles to make redeeming and keeping them even harder for consumers.
For a direct marketer, nothing is infra dig as long as it gets a sale.
Provoked by our post on the same, Derrick was enraged that Hellman’s has reduced the size of their mayo jars from 32 to 30 oz, while keeping the same price. He wrote them a letter and here’s how the sandwich Nazis responded:
“Some things always come in quarts: milk, motor oil, and mayonnaise, for example. You don’t have to look at the net weight statement, because a quart is 32 ounces, and that is what you always get,” writes the MousePrint blog.