Business as usual for Verizon Customer Service Representative #1: a customer writes in, frustrated but polite, with a cogent complaint. When shopping for their phone, they were misleaded and/or lied to about the phone’s functionality by a Verizon employee. While the customer does not demand a refund, they are looking for some sort of acknowledgment that they have been wronged and want to know what Verizon is going to do in the future to prevent their sales reps from selling products based upon misleading and dishonest claims.
