Reserve on the Web, cancel on the Web. Wouldn’t that make sense? Mike thought so, and he didn’t see anything indicating otherwise when he made his Super 8 reservation. But somehow, his reservation for one night turned into a two-night reservation after he canceled it because he was supposed to call the motel directly to cancel. Who knew that canceling a reservation could have the opposite effect? [More]
We appreciate your feedback? Not so much. When a man returned to the same Motel 6 where he had complained about a moldy shower curtain, he found himself barred from staying there. Because no other hotels had vacancies, he was forced to sleep in his car. [More]
While the last couple years haven’t exactly been wonderful for people in the hotel business, many travelers have been able to score cut-rate rooms as hotel operators sought to fill rooms. But now, says USA Today, it’s looking like rates are back on the rise again. [More]
Got a Super 8 customer service issue they’re not being so super about, and regular customer service leaves you with a dull metallic taste in your mouth? Try one of these escalated points of contact. [More]
Guests Behaving Badly (GBB) is an Australia-only customer blacklist that hotels there can use to weed out potentially bad guests. From their FAQ:
You know you’re not in for a life-changing experience when you get a room at a Super 8 motel, but you at least expect that for $190 a night, there will be hot water and blankets big enough to cover both you and your girlfriend. And no plywood in the bathroom. And four legs holding up the bed. But not at the Super 8 in Pasadena, CA, according to Matt, who was just there for the Rose Bowl.
A Days Inn in Cleveland, Ohio, has bedbugs, a mother of four found out when the Red Cross put her family there for the night after her house burned down. Yes, it’s another bedbugs-in-hotels story, but this time there are pictures! [WKYC.com]