MobileMe

crime solving
Man Uses New Tracking Feature To Hunt For Stolen iPhone
On Saturday, Kevin lost his iPhone in a bar in Chicago, and by lost we mean someone grabbed it within seconds of him leaving the bar, but no one had seen a thing when he ran back in to ask about it. Since he had the Find My iPhone service activated on it, and his friend had a Sprint 3G dongle on his laptop, they decided to see whether they could track it down. AT&T and Sprint: working together to fight crime! More »

9:10 PM on Tue Jun 23 2009
By Chris Walters
19,392 views, 135 comments

Most discussed Hate_Brian_Club_I'mNot...: Not to "blame the victim," but I wouldn't exactly call the guy who picked up the phone a thief as more »
tips
How To Delete Your Online Accounts
PC Mag has assembled a list of instructions on how to wipe your account from a long list of websites, including Classmates.com (you'll have to call), Windows Live ID (it's complicated), and Friendster (ha ha ha). In many cases, canceling is as straightforward as clicking a link and authorizing the cancellation, but it's nice to see all the phone numbers and tips collected in one spot. More »

1:27 PM on Tue Mar 10 2009
By Chris Walters
12,972 views, 26 comments

Most discussed GitEmSteveDave_OverSle...: The best thing I ever did was establish two online identities. I have my original one, which I have more »
apple
Customer: "I Have A Brain Tumor" Apple Rep: "Not My Problem. Okay. So You Want..."
You don't have to believe everything customers say to you when you're a customer service rep. You don't even have to actually care. But if you can't stop yourself from slipping in phrases like "not my problem" when you're helping out a customer, maybe you need to try a different career. Like, say, parole officer. More »

11:06 PM on Thu Sep 11 2008
By Chris Walters
20,006 views, 136 comments

Most discussed glitch44: To be honest: is this really something you should be sharing on a tech support call? It's such a more »
This Best Buy coupon for free Apple software for students isn't a very good deal after all—you can get educational discounts at the Apple store, and through September 15th you can get a free iPod Touch or Nano with your computer purchase. Our advice: skip Best Buy and go directly through Apple. (Thanks to Matt and yasth!) MORE »

10 comments
Good news: Apple is extending MobileMe subscriptions by an additional 60 days to make up for the recent problems with the service. The extension applies to all subscribers with an active account as of August 19th. Apple granted a 30 day extension a few weeks ago.[InformationWeek] MORE »

7 comments
apple
Apple Doesn't Know How To Handle The MobileMe Crisis

Apple excels in product design and user interface, and their operating system is pretty sweet, too. What Apple has a much rockier history with is customer service—in individual instances it can be great, but historically when there's a problem with one of their products, Apple clams up like a sullen teen and refuses to talk. Their new MobileMe service has had problems since it launched two weeks ago, and even now there are thousands of users who can't sync, or whose email has been deleted (oops, should've set up Time Machine). David Pogue points out that Apple's lack of an adequate response is completely unacceptable—or would be for any other company:

It's amazing that Apple doesn't recognize this situation. This is an airplane that's stuck on the runway for hours with no food or working bathroom. And the pilot doesn't come on the P.A. system to tell the customers what the problem is, what's being done to fix it, how much longer they might be stuck, and how he empathizes with their plight. Instead, he comes on once every three hours to repeat the same thing: "We apologize for the inconvenience."
More »

3:35 PM on Thu Jul 24 2008
By Chris Walters
7,045 views, 55 comments

Latest by CyberSkull: I had some problems after I installed the MobileMe update, but they were just issues with Mail. After exporting and more »