Your Annual New T-Mobile Phones Were Just A Beautiful, Forbidden Dream

Every year since 2007, Jim and his wife have celebrated the arrival of their federal income tax refund by going to the T-Mobile store, renewing their contract, and picking out shiny new phones at the new-contract discount. Year after year, they’ve done this, even though they’re renewing the 2-year contract every year. This was just part of what made being T-Mobile customers so awesome. Until, suddenly, the carrier stopped being as awesome, and insisted that the last five years and all of those discounted phones were all a dream. [More]

California To Require More-Efficient Chargers For Mobile Devices

California To Require More-Efficient Chargers For Mobile Devices

In a move that will likely have a huge ripple effect in the mobile device accessory market nationwide, the California Energy Commission approved the nation’s first ever energy standards for the chargers you use to power up everything from your phone and tablet to your power drill. [More]

HTC: We Can't Make Better Phones If We're Always Fixing Yours

HTC: We Can't Make Better Phones If We're Always Fixing Yours

William has tried everything to get a working HTC smartphone: he’s e-mailed executives and he’s visited his local Sprint store for help. The company replaced his broken Evo Shift with a Design. Yay! …except that on the new phone, no one can hear him. HTC won’t send a replacement phone. Not because he’s not entitled to one, but because William tried had swapped in a battery from his old phone when the replacement had shipped with a bad one. [More]

Why Doesn't T-Mobile's Phone Blocking Feature Make Any Sense?

Why Doesn't T-Mobile's Phone Blocking Feature Make Any Sense?

Michael’s daughter has a phone on the family plan, and he’d like to do something to it that seems simple enough. He wants to block her phone from all use during school hours, except for the numbers she would need in an emergency. Except the system doesn’t work that way. For some reason that no one understands, phones can only be disabled in certain blocks, and during certain times the main account holder can’t limit the phone’s use at all. Some of these times happen to conveniently fall during the hours when Michael’s daughter is at school. He’s not the only one with this problem. [More]

Sprint Shuts Down Your Phones, Demands $500 Deposit 2 Days After Activation

Sprint Shuts Down Your Phones, Demands $500 Deposit 2 Days After Activation

Peter is a longtime, but not particularly happy Sprint customer. Still, his nephew could get more from Big Yellow than with his previous provider, so the two went to the Sprint store to move his service over. It wasn’t unexpected that a young man without much of a credit history would have a limits on his account, but Peter was surprised when Sprint disconnected his nephew’s phones and demanded a $500 deposit that they had been assured at the Sprint store wasn’t required. [More]

AT&T Wireless Acknowledges Their Crappy iPhone Service, Shrugs

AT&T Wireless Acknowledges Their Crappy iPhone Service, Shrugs

In 2009, loyal Sprint customer Matt jumped ship to AT&T, enticed by the glorious glossy screen of the then-exclusive Jesus Phone. I mean, iPhone. He sends $300 per month to AT&T for the four iPhones on his account. One would think that this would entitle him to an actual working mobile phone. Don’t be silly. Matt’s tale of woe includes months of frustration, including huge business deals lost due to crappy phone service. [More]

Report: Cellphone Use Is "Possibly Carcinogenic"

Report: Cellphone Use Is "Possibly Carcinogenic"

Since the first Gordon Gekkos of the world picked up their 10-pound brick mobile phones more than two decades ago, there have been numerous studies into the relationship, if any, between mobile phone use and cancer. And it’s a debate that won’t disappear anytime soon thanks to the World Health Organization’s announcement that it has categorized wireless phone use as “possibly carcinogenic to humans.” [More]

A Sprint Phone Upgrade Is Immutable, Never To Be Undone

A Sprint Phone Upgrade Is Immutable, Never To Be Undone

If you upgrade your mobile phone, then return the new phone because software problems render it unusable, does this mean that you’ve used up your upgrade and cannot receive a new subsidized phone again for the term of your current contract? Based on reader Jason’s experience…yeah, that’s pretty much it. [More]

HTC Apologizes To Reader For Failure Of Remote-Locking System

HTC Apologizes To Reader For Failure Of Remote-Locking System

Yesterday, we brought you the story of a reader who thought she’d successfully activated the remote lock on her new HTC phone after it was stolen only to find out the system didn’t work because it’s too popular. And within minutes of the story going up on Consumerist, she received not one but two separate calls from HTC seeking to atone for the error. [More]

Modern Technology Is Stalking Your Every Move

Modern Technology Is Stalking Your Every Move

Who knows where you are and what you’re thinking right now? Your phone company. If you carry a smartphone, or even a not-so-smart phone, your mobile phone carrier knows more about your whereabouts over the past few months than you’ll ever be able to remember. Comforting, isn’t it? [More]

HTC Says My Stolen Phone Has Been Remotely Locked But Doesn't Actually Lock It

HTC Says My Stolen Phone Has Been Remotely Locked But Doesn't Actually Lock It

Being mugged and having your brand new phone stolen out of your hand sucks. What could make it even suckier? How about finding out that the phone’s remote-locking system — intended to prevent your device from being used and abused by god knows who — just doesn’t work because the phone manufacturer wasn’t expecting so many people would actually want to use the service. [More]

Sprint: AT&T/T-Mobile Deal Will Harm Consumers & Competition

Sprint: AT&T/T-Mobile Deal Will Harm Consumers & Competition

Last week, Sprint CEO Dan Hesse voiced concern about the pending sale of T-Mobile to AT&T for $39 billion. Today, the company issued its official statement on the matter, saying it’s not just concerned about its own bottom line, but about you, the consumer. [More]

HTC: Phone Repair By Sprint Store Voided Warranty

HTC: Phone Repair By Sprint Store Voided Warranty

If Sprint is the exclusive seller of the HTC Evo, and Sprint stores will also repair your Evo when you have a problem with it, isn’t it logical that having Sprint repair your smartphone won’t void the warranty? Not so fast, smart guy or gal! Rodney writes that he and his wife actually left Sprint because a local Sprint store charged for a repair that actually voided the warranty. That repair? The phone’s 4th in seven months. Update, 2/23/11: HTC is issuing Rodney a refund. [More]

T-Mobile Store Can't Explain Why You Can't Have This Deal: You Just Can't

T-Mobile Store Can't Explain Why You Can't Have This Deal: You Just Can't

Kevin and his wife tried to take advantage of a buy one smartphone, get one free promotion that T-Mobile e-mailed them about. At the time, Kevin was at the end of his contract and eligible for a full upgrade. His wife was a few months away from her full upgrade, but willing to pay a fee to replace her non-working phone. Because Kevin’s wife wasn’t yet eligible, the local store refused to honor the promotion, even after corporate intervened. [More]

Watch Out: Spam Texts Could Be Text Scams

Watch Out: Spam Texts Could Be Text Scams

Ah, for the days when phone slammers had to actually call you in order to enroll you in services you don’t want. P.W. tells Consumerist that he received a few texts from an unknown shortcode number, most likely wrote them off as spam, and ignored them. Until he noticed a mysterious $10 charge on his phone bill. [More]

Why Does AOL Instant Messenger Mobile Use Text Messages
Without Telling Me?

Why Does AOL Instant Messenger Mobile Use Text Messages Without Telling Me?

Heather tells Consumerist that has AOL Instant Messenger installed on her smartphone, but doesn’t really use it. Lately, she’s left the program running more often, and made an alarming discovery: she was charged for 800 text messages, even though she didn’t send 800 text messages. The culprit? AIM, of course. Each IM to and from her phone was charged as a text message. [More]

FCC Doesn't Want You Spending Too Much On Your Mobile Plan

FCC Doesn't Want You Spending Too Much On Your Mobile Plan

Last week, we asked you what annoyed you most about your mobile phone plan, and most of you picked “cost.” Now comes news that the Federal Communications Commission is going to review new proposals intended to keep you from spending more on your phone bill than you’d planned. [More]

What Annoys You Most About Your Mobile Phone?

What Annoys You Most About Your Mobile Phone?

From AT&T to Zoom Mobile, we here at Consumerist have fielded complaints from every domestic mobile carrier we can think of. Additionally, just about every company has been labeled “the worst” by scores of readers. But today, instead of picking on any one carrier, we want to get at the bigger issue of what’s bothering cellphone users in general. [More]