Earlier this year, the Federal Trade Commission sued T-Mobile, accusing the wireless company of making hundred of millions of dollars off of so-called “premium” text-messaging subscriptions that were often never requested by subscribers. To preempt others from getting involved in illegal “bill cramming,” the FTC is asking carriers to implement policy changes now instead of waiting until it’s too late. [More]
AT&T made another move in the ongoing chess game to determine which wireless provider can create the best, most enticing discounts and special offers. To continue what seems like an obvious battle between AT&T and T-Mobile, the larger provider has yet another deal for consumers – a $100 credit for adding new lines. [More]
Jay has tried everything that he can think of to get through to Sprint. After being a customer for more than a decade and living in the same house for four years with no phone reception issues, suddenly they started dropping calls at home. Their phones have been pretty much unusable for two months now. Since they don’t have a landline and phone access is kind of what they’re paying Sprint for, they’re just sad and tired and discouraged. They want help. They want to make some phone calls. [More]
Andrew is worried about his mobile carrier, Net10. He was very happy with the company’s “bring your own device” service on AT&T’s network until he learned that he wasn’t able to send picture messages. Well, no problem: tech support should be able to resolve that easily. Right? [More]
Sprint has mailed postcards to its customers saying that, beginning January 1st, it will stop charging so-called “recovery” fees and create new fees to replace (or possibly exceed) them. Sprint customers are now asking themselves whether or not this is a change to the Terms & Conditions—if so, then they should be able to cancel their contracts without paying an ETF, or early termination fee.