(The Consumerist)

American Airlines Employees Scoop Up My Wallet, Save The Day

Reader HogwartsProfessor has one of the rarest of all consumer stories to share: a positive story about an item left behind on a plane and airline employees. Yes, the problem was entirely her fault, but their staff on the ground were kind and helpful, creating a chain of kindness that reunited H.P. with her wallet and got her on the next plane with no extra fees. [More]