A Phillies fan, Loretta signed up for MLB.com so she could follow her team after moving to Florida. She did not want to renew but found MLB.com had courteously done that for her, without asking or warning. She called customer service who kept saying they would refund it, but then changed their story and said her grace period was up.
We keep reading reports that MLB.com is doing very well, has lots of subscribers, investors and money. They should invest some of that into their customer service.
We’ve received a couple of complaints about MLB.com’s billing service. People like Colleen and ‘Major Steel’ love being able to listen to home or away radio broadcasts of every game, live and archived, for fifteen bucks a season. What they abhor is their credit card being billed three times.