IKEA Delivers Couch With Missing Cushion, Insists On Replacing Entire Couch

IKEA Delivers Couch With Missing Cushion, Insists On Replacing Entire Couch

We’ve all received IKEA furniture missing screws, but Marc received a couch missing an entire seat cushion. He figured IKEA would quickly hand over a replacement once he pointed out their obvious mistake. Nope! Several employees helpfully explained that the cushion “comes with the couch,” and that finding a replacement was “impossible.” A resourcefully inept manager finally resolved the situation by insisting that they replace the entire couch.