AT&T CSR: We'll Probably Refund Your Minimum-Use Fees If You Ask

AT&T CSR: We'll Probably Refund Your Minimum-Use Fees If You Ask

Yesterday, we wrote about a new “minimum use” fee AT&T was charging to landline customers without long-distance service plans. Per the official company line, the only way to get around the fee is to make the equivalent amount in long-distance calls or pay another fee to remove access to long-distance from your account. But a CSR from AT&T tells Consumerist that you can probably get the fees credited back to your account if you just ask. [More]

AT&T Adds $2 Minimum-Use Fee Because You're Not Using
Enough Long Distance

AT&T Adds $2 Minimum-Use Fee Because You're Not Using Enough Long Distance

A lot of us have completely replaced our landlines with cellphones, or replaced standard landlines with VOIP service that usually doesn’t charge extra for long-distance calls. And some who have retained standard land line service may use their cellphone for long-distance contact in order to avoid pricey bills. This is why AT&T has tacked on a $2/month “minimum use” fee for landline customers without long-distance plans. [More]