Back in July 2011, Consumerist reader Mary and her husband were awarded a total of $800 worth of ticket vouchers from United after they were bumped from a flight. Problem is, now that she’s trying to actually use those vouchers, no one at United seems to have any idea what to do with them. [More]
It was incredibly generous of Wes to use his own frequent flyer miles to upgrade a random stranger’s reservation to Business Class. At least, it would have been if that’s what he had meant to do. He had called up to upgrade his wife’s reservation, and it seems that a typo in the confirmation number meant that someone else got the upgrade, and no one knows how Wes can get his miles back. [More]
We understand that airlines have to bend over backwards to attract and retain lucrative business travelers. We get it. Sadly, it seems that some airlines are running out of obsequious language that manages not to be insulting to the “rest of us.”
Could this be a sign of thawing in the hearts of United Airlines? They announced yesterday that after four months of crediting Mileage Plus members with actual miles flown instead of a minimum of 500, the airline will reinstate the old program for “elite” members.
United Airlines CEO Glenn Tilton is determined to wring added lucre from his now-profitable airline. Tilton is considering 250 unpopular ideas, such as charging economy-class passengers a fee to avoid receiving their luggage last, and spinning off United’s already wounded frequent flier program, Mileage Plus.
United appears to be following a strategy set by Air Canada, which gained billions of dollars after it emerged from bankruptcy in 2004 by spinning off its maintenance division and frequent-flier program into separate businesses, analysts say.