Rob bought a TV from Groupon Goods, and found himself in a weird dilemma where Groupon promised that his new TV would have a manufacturer’s warranty. He had no reason not to believe them until something actually went wrong with the TV. Samsung told him a few different things: that they don’t warranty items bought online, or that his television came from Mexico or Canada. What? [More]
Walmart’s Mexican operations are being investigating by authorities in the city of Boca del Rio, where customers complained a Walmart store hosted a cockfight to promote a soft drink company. The retailer says it’s the customer gripes are overblown and that, while there were indeed roosters pecking at each other, no actual cockfighting took place. [More]
Rochelle has a destination wedding planned this November in Mazatlan, Mexico, and she and most of her guests planned to travel on the same Alaska Airlines flights from Seattle. They reserved this travel far in advance. Too far in advance, apparently. Alaska Airlines has since cut their number of weekly flights to Mazatlan, forcing the couple and their guests to find different flights on different days. The schedule change prevents some guests from attending altogether. The problem: the airline didn’t actually tell the couple about this, instead letting them find out from another guest who booked her travel through Orbitz. [More]
Edwin’s wife flew to Mexico last week, toting only her carry-on luggage. United Airlines personnel made her gate-check the suitcase, telling her that it was too big and that she would definitely get it back when she landed. She hasn’t seen her suitcase since, and suspects it might have been stolen. United, as of yesterday, refused to give Edwin or Mrs. Edwin any answers. [More]
The fallout continues over WalmartMexicoGate, a term I just made up right now that will likely never be used again. A shareholder in the nation’s largest retailer has filed a lawsuit against the company’s board of directors over the bad press tied to allegations that Walmart spent millions of dollars bribing folks in Mexico. [More]
Joe got Kodak to agree to send him a replacement printer when his kept showing “replace the cartridge” error messages, even after installing several completely new cartridges. There was just one problem. Joe lives in Mexico. Kodak, based in the US, doesn’t ship internationally. How to get around this cartridge conundrum? Deb in Kodak’s executive customer service had an ingenious idea… [More]
Javier, a Consumerist reader who lives in Mexico, crossed the border to do some shopping at Walmart. He noticed this costume in the Halloween section. He finds it offensive. “I was wondering if we might also find a costume like this,” he writes, enclosing an old photo of a white performer in blackface. [More]
Perhaps it’s the glass bottles. Or it could be the lack of high fructose corn syrup. Maybe it just tastes better. Whatever the reason, a growing number of folks on the north side of the Rio Grande are drinking Coca Cola bottled in Mexico. [More]
It costs a lot of money to go to the dentist. And with many Americans lacking dental coverage, getting your teeth taken care of is often cost-prohibitive. But a handful of entrepreneurial dentists in Mexico have stepped up to the plate, offering discount dentistry to a growing U.S. customer base. [More]
So, Mexico is apparently pretty @#$%ing intense. A total of 28 people were kidnapped by machete-wielding locals who objected to Grupo Modelo, the maker of Corona beer, filming a commercial on their land. 13 of the people kidnapped were actually Mexican reporters who had nothing to do with the beer company. [More]
Paco is still missing, but after we contacted them, Delta reached out to Josiah and said sorry, along with offering to reimburse him for all the costs he put into the dog and two additional $200 vouchers for future travel on their airline. Josiah says that’s unnecessary, as he still probably won’t be flying Delta ever again after this experience. [More]
Where’s Paco? Josiah doesn’t know, his girlfriend doesn’t know, someone at Delta might know. After all, Delta was supposed to load Josiah’s new dog on the same plane that Josiah got on. Paco didn’t land with them. Frantic, Josiah called around desperately before being told that Paco was safe and sound, being taken care of by Delta employees, who would put him on the next flight out. Paco wasn’t on that one either. More harried calls and Delta told Josiah Paco had “escaped” and the best they could do is refund his $200.00 pet transportation fee, but only as a “credit” for future Delta travel. That doesn’t do Josiah any good, as he’s vowed to never fly Delta again. Here’s his story, and more adorable/sad puppy pictures: [More]
Gizmodo reports, based on a story in the subscription-only El Norte, that workers in a Foxconn factory in Juarez, Mexico became enraged and set the building on fire. Supervisors had misled the workers into working unpaid overtime. A delightful follow-up to the Reuters report about a Foxconn security guard threatening a foreign reporter. [Gizmodo] (Thanks, GitEmSteveDave!) [More]
Although the A/H1NI flu virus (referred to as the swine flu) outbreak didn’t kill everyone like alarmist media commentary led us to believe it would, it did deal a devastating blow to the Mexican tourism industry. The sprawling metropolis’s hotels are lonely places these days, sitting at 27 percent capacity compared to 50 percent a year ago.
Pack up your maracas, Carnival is returning to Mexico! The cruise line wasn’t happy with putzing off the California coast, and the CDC says that swine flu isn’t deadly enough to keep us out of Mexico forever. By the end of the month, souvenir-seeking Americans will again be able to down margaritas and scoop up trinkets in Cabo, Cozumel, and Puerto Vallarta.
The swine flu outbreak is making thing tough for people who had booked Mexican vacations. Reader Kurt is one such person. He got a full refund from the hotel, but is dismayed that Continental won’t extend him the same courtesy.
A few different cruise lines took initiative and changed the itineraries of ships heading to Mexico in the near future. However, they won’t let customers who are uninterested in sailing to the tropical paradise of San Francisco rebook or get full refunds.