Metrolink Addresses Confusing Wording Regarding Monthly Passes

Metrolink Addresses Confusing Wording Regarding Monthly Passes

It looks like someone at Metrolink in Southern California reads The Consumerist, because their communications manager responded today to yesterday’s post about some potentially confusing language on their website. He even posted a suggested revision to the language in an attempt to clear it up, and is asking for reader feedback.

SoCal's Metrolink Monthly Pass Doesn't Work The Way You Probably Think

SoCal's Metrolink Monthly Pass Doesn't Work The Way You Probably Think

Dillon is in college, and he tried to save money by buying a monthly pass on the Metrolink transit system in Southern California. The problem is that Metrolink does a terrible job of explaining how the monthly pass works, and their own staff gives out incorrect information to customers buying the pass for the first time. Now Dillon faces a $250 citation for fare evasion because it turns out he could only use his pass for the upcoming month.