In an age of instant messaging and e-mail, some people still prefer to pick up a phone and leave a voicemail. But for the growing number of consumers who are voicemail-averse, Apple is testing out a new voice-text hybrid. [More]
When looking to trim billions of dollars from the budget, companies often look at eliminating wasteful spending, reducing workforce and automating some services. While those are all efforts undertaken by JPMorgan Chase, the financial institution also found a surprising amount of savings by cutting the cord on employees’ voicemail. [More]
Whether you were dragged, kicking and screaming into downloading Facebook’s standalone messaging app when the time came, went quietly or straight up refused to do it at all (take that, The Man!), no one was really quite sure why Facebook was so into the mandatory move. Until now [cue suspenseful music]… [More]
Have the urge to send a Facebook message to your ex at goodness knows what time in the morning saying Zeus only knows what? If you want to make that mistake on your phone, soon you’ll have to download the social network’s entirely separate Messenger app, or forever keep your peace. Until the next time you hang out with your pal tequila, at least. [More]
Advanced Call Center Technologies tried to collect $200 on a disputed debt from Allen Jones a few years ago. Part of the company’s advanced technology is its innovative voicemail strategy, where its employees leave wildly offensive, racist messages for people. Jones sued the company, and last week the jury awarded him $50k for mental anguish and $1.5 million in punitive damages. [More]
Watch your cellphone bill for sneaky “premium text message” charges, which sometimes get applied to your account when you sign up for services through your phone or respond to unknown text messages, but sometimes simply appear even if you’ve done nothing at all. A Verizon spokeswoman is on record as saying, “If you’re getting unwanted (text messages), we want to hear from you and we’ll credit you.” [SeattlePI.com]
Reader Corey wants to break out of his Cingular cellphone contract without fee, but is having trouble.