Advanced Call Center Technologies tried to collect $200 on a disputed debt from Allen Jones a few years ago. Part of the company’s advanced technology is its innovative voicemail strategy, where its employees leave wildly offensive, racist messages for people. Jones sued the company, and last week the jury awarded him $50k for mental anguish and $1.5 million in punitive damages. [More]
Watch your cellphone bill for sneaky “premium text message” charges, which sometimes get applied to your account when you sign up for services through your phone or respond to unknown text messages, but sometimes simply appear even if you’ve done nothing at all. A Verizon spokeswoman is on record as saying, “If you’re getting unwanted (text messages), we want to hear from you and we’ll credit you.” [SeattlePI.com]
Reader Corey wants to break out of his Cingular cellphone contract without fee, but is having trouble.