Reader Michael emailed to let us know that Men’s Wearhouse, for no extra fee and with no hassle, bumped his suit alterations ahead in the schedule so he could make his grandmother’s funeral on time.
Josh in Pennsylvania was in a bind, and needed his suit pressed for a job interview on short notice. Very short notice—he was called on Sunday afternoon for an interview on Monday morning. The store where he originally bought the suit offers free lifetime pressing, but they weren’t open on a Sunday. Trying to find a place that would help him, he made a useful discovery.
Reader Brad had to delay his wedding so his father could speed through Vermont to retrieve a pair of pants Men’s Wearhouse forgot to include as part of Brad’s rental tux. Two days earlier, Brad learned that the fitted tuxes he and his father had rented were too short and too tight. Men’s Wearhouse offered to re-order the tuxes, but refused to deliver them to Brad’s wedding, forcing his father to drive three hours to pick up the replacement garments. When he returned, not only did they realize that Brad’s pants were missing, but his vest was missing a button, and his jacket sleeves hadn’t been hemmed.
Kudos to Travis! He lost 35 pounds recently, just in time for swimsuit season. Happy with his weight loss, he took his Men’s Wearhouse suits in for the free alterations for life he was promised at the time of purchase. Unfortunately, Men’s Wearhouse wasn’t as thrilled with Travis shedding his college beer belly. They called his weight loss too extreme for their free alteration program, and demanded $50 per pair of pants. See what Travis has to say about this, inside.