AT&T Employees Claim: Idle Company Truck To Run A/C, Get Fired

AT&T Employees Claim: Idle Company Truck To Run A/C, Get Fired

Maybe they’re just more concerned about pollution than about workers’ comfort. TV station KPRC investigated claims from AT&T installation technicians that they’ve been told that they can’t sit in their idling trucks and run the air conditioning to cool off for amounts of time that the company deems “excessive,” even when they’ve been crawling around in attics in the Houston summer heat. [More]

AT&T's Customer Service Has No Damn Clue What's Going On With The New iPhone

AT&T's Customer Service Has No Damn Clue What's Going On With The New iPhone

Reader Micah is under contract with AT&T, and is interested in getting the new iPhone when it comes out. Unfortunately, Micah’s account is not currently eligible for an upgrade, so AT&T keeps telling him that he’ll need to cancel his phone, and pay an ETF in order to get the new iPhone. As far as we can tell, this just isn’t true.

The Hatchet Man of AOL Retention

The Hatchet Man of AOL Retention

Here’s a little ditty about an AOL hatchet man who took a perverse pleasure in firing retention consultants.