• Melissa & Doug

    Melissa & Doug's Sky High Customer Service

    The Melissa & Doug toy company helped Tracey's daughter pick up the pieces after she accidentally crashed her month-old block plane into the ground, breaking off the metal pin that held the wheels together. Tracey emailed Melissa & Doug to warn them that the broken pin could potentially cause a choking hazard. She quickly heard back from Chris, who told her that she could either receive a replacement toy or pick out a new one. Just in case something wasn't in stock, he said, Tracey should pick out two toys... More »

    3:30 PM on Sat Oct 11 2008
    By Carey Alexander
    12,331 views, 37 comments

    Most discussed Utilitarius: That's great customer service, but what about the possible choking hazard? more »

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