This week Meg and I received the National Consumers League’s Consumer Education and Leadership Award for our work on Consumerist. The award was given during the Everett C. Parker Ethics in Telecommunications Lecture. The annual event commemorates the work of pioneering media activist Everett C. Parker, notable for his work in getting a racist TV station’s FCC license revoked in 1971. We’d like to share the video and the remarks we gave:
Meghann Marco is a phone-guest on CNBC’s On The Money tonight!
We think the online video can be effective escalation tool, as it were, as long as you’ve made reasonable efforts to contact the company and exhausted normal channels. The guidelines for making a good complaint still apply. That said, everytime you make a consumer complaint video, a new kitten is born.
A publication wanted a site photo from our press kit and we’re like, uhh, we don’t have a photo. So we went out and Gawker’s resident photog Nikola Tamindzic [nsfw] snapped this one of us yesterday. Full version inside.
Joe writes us about his experience with Staples vouchers.
Eagle-eyed reader Bruce points out that while Bank of America may be giving out 100 bucks…with the fees they charge they’ll be getting it back from you soon enough.
Reader Chandra wrote to us today about her short-but-tumultuous relationship with HSBC’s credit card division. In the span of two months Chandra applied for a card, made a $300 payment (mailed 8 days early) on a $700 balance, got hit with a $35 late fee and a $15 pay-by-phone charge, and cancelled her account. She claims to have good credit and is just baffled by HSBC’s inability to process a payment without assigning a penalty.
In a move as refreshing as a cool summer breeze, the pirates from Limewire are sueing the RIAA for anti-trust violations and a bunch of other cool shit.
That’s right, you heard me. You’re not leaving the table until you finish your spinach.
Is the minty freshness of menthol cigarettes more addicting than regular cigarettes?
Here’s a suspect little piece of reporting from The Sun claiming that women prefer skinny models:
Six Flag’s Great America. Ah, those halcyon days of youth, strapped to one of the American Eagle’s dual trains with only a lapbar and someone else’s mom to keep your skinny ass from bouncing the hell out of the car. Oh, the memories.
Reader John bought a Eureka vacuum cleaner from Bed Bath and Beyond in March. When the vacuum stopped working in August, John called Eureka. They asked that he get the vacuum repaired himself. John took said appliance to a local Brooklyn hole-in-the-wall repair place where it was “repaired” and by “repaired” we mean “stored for several days and returned.” From John’s email:
Reader Robin sends in this tip about a car dealership in Ohio that is coming under fire for a radio ad in which it declares “jihad on the automotive market.” From the AP: