Nivea drew a deluge of criticism for running an ad in Esquire featuring a black dude holding what looks like the mask of a black guy with an Afro and facial hair with copy that read “Look Like You Give a Damn.” and “Re-civilize Yourself.” Nivea’s parent company, Beiersdorf AG, quickly backed away from the ad, apologizing and issuing an apology. [More]
To say sorry for a outage to their streaming service on Sunday night, Netflix sent around an apology email this morning with a link to click on to get 3% credit off your next bill. Reader Stephen says, “Interesting that Netflix is willing to offer the discount but only to those who open the email and click the link. Wouldn’t the right thing be to give the discount to everyone?” [More]
In a mass message sent out to its “e-mail club” subscribers, Chili’s revealed its service provider sprung a leak in user data, letting loyalists know first and last names, email addresses and birthdates went up for grabs. [More]
The Senate’s Sergeant at Arms, Terry Gainer, joined Facebook to deliver a picture perfect apology to the survivors of the so-called Purple Tunnel of Doom, a group of several thousand people who were kept out of President Obama’s inauguration even though they had tickets. It takes a superior apology to address a colossal failure, and Gainer certainly delivered. The sincerity and completeness of the apology easily make it one of the best mea culpas we’ve ever seen.
Good news: Apple is extending MobileMe subscriptions by an additional 60 days to make up for the recent problems with the service. The extension applies to all subscribers with an active account as of August 19th. Apple granted a 30 day extension a few weeks ago.[InformationWeek]