(screenshot via Die Zeit)

Google Subsidiary Apologizes For Including Concentration Camps In Mobile Game

It can be a good thing for game developers to include real-life sights in the unreal world of video games, but there are cases where such inclusions are simply unacceptable. This was the case for a unit of Google, which has apologized after including Nazi concentration camps as “portals” in a mobile role-playing game. [More]

Sprint Backpedals, Won’t Slow Video Speeds For Unlimited Data Customers

(JeepersMedia)

Well, that was fast: A day after Sprint stirred up the ire of customers with its new “All-In” unlimited plan that stuck users with 3G speeds for streaming video, the company has now reversed course. [More]

Not the Houlihan's in question. (ChrisYunker)

Houlihan’s Apologizes For Turning Away Veteran With Service Dog

National chain Houlihan’s has fired a manager at a Chicago-area restaurant and apologized to an Army war veteran who says he was refused a table for lunch on Sunday because he had his service dog with him. [More]

Under Armour Pulls “Band Of Ballers” Shirt Amid Criticism That It Echoes Iwo Jima Imagery

Under Armour Pulls “Band Of Ballers” Shirt Amid Criticism That It Echoes Iwo Jima Imagery

Under Armour is apologizing and promising to stop selling a T-shirt dubbed “Band of Ballers” after complaints that its image of basketball players raising a hoop closely mirrored the style of the Marine Corps War Memorial. That memorial is based on a famous photograph taken of soldiers raising a U.S. flag on the Japanese island of Iwo Jima during World War II. [More]

(Nicholas Eckhart)

Meijer Offering $10 Coupon To Customers After Two Credit & Debit System Failures

Meijer is trying to win back customers with an apology and a $10 coupon, after customers were forced to either pay cash or abandon their shopping carts two days in a row last month. The retailer suffered two credit card system failures, two days in a row, that kept shoppers from paying for their goods with credit or debit cards. [More]

(cousinmacho)

Facebook Says Hour-Long Global Outage Was Its Own Fault, Not The Work Of Hackers

After Facebook and Instagram went down around the world for about an hour earlier today, the social media giant announced that despite the claims of hackers on Twitter, it’s placing the blame squarely on itself, saying it was a self-inflicted outage. [More]

(Alan Rappa)

Sony Offers Membership Extension, 10% Store Discount In Wake Of PlayStation Network Outage

A week after gamers on Sony’s PlayStation Network were stuck battling connectivity issues for days, the company is now trying to make peace for by offering a five-day extension for PlayStation Plus members, as well as a 10% off discount code for all PSN members as a “thank you.” [More]

(improbcat)

Kmart Apologizes For Layaway Debacle, Says Some Cancellations Were “Inadvertent”

UPDATE: Sears Holding Company has now posted a new entry on its blog with instructions for customers affected by the layaway fiasco. [More]

Malaysia Airlines Realizes “Ultimate Bucket List” Ticket Promotion Wasn’t The Best Idea

Malaysia Airlines Realizes “Ultimate Bucket List” Ticket Promotion Wasn’t The Best Idea

While one might think that the floors of Malaysia Airlines HQ are covered in egg shells right about now after hundreds of its passengers lost their lives in two tragic incidents this year, the company is under fire now for promoting an “Ultimate Bucket List” contest in New Zealand and Australia. [More]

(WCTI.com)

McDonald’s Fires Worker For Drawing A Swastika On Customer’s Sandwich Bun

A McDonald’s owner is apologizing and saying a worker at a North Carolina store was fired, after a customer claimed that she found a swastika drawn on her chicken sandwich’s bun with butter. [More]

The symbol for the element Yo-inium?

Yo Founder: We Were Lucky To Get Hacked (And Everything Is Fixed Now)

The makers of one-word messaging app Yo are sounding the all-clear after reports last week that the app could easily be hacked, leaving users’ phone numbers at risk. But also? That whole thing was a good thing, the founder explains. [More]

AOL CEO Regrets Blaming Benefits Change On “Distressed Babies,” Reverses Unpopular Move

AOL CEO Regrets Blaming Benefits Change On “Distressed Babies,” Reverses Unpopular Move

Late last week AOL’s CEO Tim Armstrong announced that the company would be delaying company contributions to employee retirement accounts. That was enough to make workers grumble already, but then he added that the shift was partly due to two specific employees who had “distressed babies.” That didn’t go over so well, and the company has now reversed the benefits shift. [More]

Shareholders Sue JPMorgan & CEO Jamie Dimon Over $2 Billion Loss

Shareholders Sue JPMorgan & CEO Jamie Dimon Over $2 Billion Loss

Late last night, two separate lawsuits were filed against JPMorgan Chase & Co and its Chief Operating Officer, Jamie Dimon, accusing the bank and its management of excessive risk that led to trading losses of at least $2 billion. [More]

Verizon Pays FCC $25 Million, Credits Customers With $52.8
Million For False Data Charges

Verizon Pays FCC $25 Million, Credits Customers With $52.8 Million For False Data Charges

Despite earlier reports that Verizon would refund $90 million to customers it overcharged for data use on cell phones, the cell phone company revealed it’s paying $25 million in fines to the Federal Communications Commission and crediting only $52.8 million to customers. [More]

Verizon Will Refund False Data Charges To 15 Million Customers

Verizon Will Refund False Data Charges To 15 Million Customers

It stings enough to pay inflated monthly charges to cell phone companies, but it’s far worse when your device doesn’t let you access the network you’re paying for. [More]

Senate Sergeant at Arms Joins Facebook To Apologize To Inaugural Ticket Holders

Senate Sergeant at Arms Joins Facebook To Apologize To Inaugural Ticket Holders

The Senate’s Sergeant at Arms, Terry Gainer, joined Facebook to deliver a picture perfect apology to the survivors of the so-called Purple Tunnel of Doom, a group of several thousand people who were kept out of President Obama’s inauguration even though they had tickets. It takes a superior apology to address a colossal failure, and Gainer certainly delivered. The sincerity and completeness of the apology easily make it one of the best mea culpas we’ve ever seen.

Rite Aid District Manager Successfully Handles A Customer Complaint

Rite Aid District Manager Successfully Handles A Customer Complaint

With all the customer service horror stories we post, you’d think businesses in the United States have lost the ability to treat their customers with respect—and by and large, you’d be right.

Dancing Deer Apologizes For Blondie-Encrusted Metal Spear

Dancing Deer wasted no time responding to yesterday’s post featuring a two-inch metal spear in a package of blondies. Trish Karter, Dancing Deer’s President, Chief Deer, and Floor Sweeper sent tipster Helen a wonderfully detailed apology and promised to conduct an investigation. Read her excellent mea culpa, after the jump.