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Posts Tagged “

Mea Culpa

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mea culpa

Rite Aid District Manager Successfully Handles A Customer Complaint

With all the customer service horror stories we post, you'd think businesses in the United States have lost the ability to treat their customers with respect—and by and large, you'd be right. But every once in a while we get a tip that proves that there are still intelligent, competent people out there who can answer a customer's complaints forthrightly and honestly. That happened over the weekend with Dancing Deer and their shiv-in-the-Blondie incident, and now comes this story of a Rite Aid pharmacy district manager in Seattle and his band of idiots at a specific store.
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9:01 PM on Mon Feb 18 2008
By Chris Walters
8,222 views, 79 comments

Latest by n/a: it's a little ridiculous to expect everyone to know the formulation over every med they take>>>>>>>>>>>I never said I expected EVERYONE to know the formulation of EVERY medication they take. What I said was I thought that since she's a more »

mea culpa

Dancing Deer Apologizes For Blondie-Encrusted Metal Spear

Dancing Deer wasted no time responding to yesterday's post featuring a two-inch metal spear in a package of blondies. Trish Karter, Dancing Deer's President, Chief Deer, and Floor Sweeper sent tipster Helen a wonderfully detailed apology and promised to conduct an investigation. Read her excellent mea culpa, after the jump. More »

12:11 AM on Sun Feb 17 2008
By Carey
8,106 views, 51 comments

above and beyond

Microsoft Is Very Sorry You Won't Receive Your Valentine's Day Edition Zune On Time

Cupid is helping Microsoft whisper sweet apologies to customers who may not receive their Valentine's Day edition Zune until after February 14. Even though the players are en route, the company has promised full refunds to any scorned Zune buyers. More »

7:29 PM on Sun Feb 10 2008
By Carey
4,690 views, 54 comments

mea culpa

The Unpleasant Truth Behind Mattel's Unexpected Apology

Mattel Executive Vice President for Worldwide Operations Thomas Debrowski recently surprised consumers and policy makers alike by offering an exceptional and expansive apology to Li Changjiang, the head of China's General Administration for Quality Supervision, Inspection and Quarantine:
Mattel takes full responsibility for these recalls and apologises personally to you, the Chinese people and all of our customers who received the toys. It is important for everyone to understand that the vast majority of these products that we recalled were the result of a flaw in Mattel's design, not through a manufacturing flaw in Chinese manufacturers.
For months, Mattel has blamed rogue Chinese subcontractors for endangering American children by violating Mattel's strict safety standards in pursuit of profit. The truth revealed hiding in plain sight by Debrowski's apology is slightly more complex. More »

6:42 PM on Sun Sep 23 2007
By Carey
9,469 views, 30 comments

Latest by n/a: I think both are to blame. What I am wondering is has Mattel looked into whether or not the factories in China that manufacture their toys are fair trade? They were blaming Chinese subcontractors, do they know those subcontractors are more »

home depot

Home Depot CEO "Li'l Franky" Apologizes For Wasting Your Time

Ok, we know we said we liked those mea culpas, but we're starting to regret it. Now new CEO of Home Depot Frank "Li'l Franky" Blake is getting in on the act. He's apologized to Home Depot's customers after a column on Home Depot's faults ran in papers across the nation. (We covered it in our Everyone Hates Home Depot Roundup...) More »

2:07 PM on Fri Mar 16 2007
By Meg Marco
2,668 views, 11 comments

jetblue

Above And Beyond: JetBlue Recap Edition

(Disclaimer: The author owns JetBlue stock.)
With JetBlue back in the air, we wanted to commend their ability to make the best of a horrible situation. Before we do, Mark Ashley pointed out several weaknesses in JetBlue's Bill of Rights that we must first address. More »

12:25 PM on Sun Feb 25 2007
By Carey
1,608 views, 13 comments

sony

Sony Sorta Sorry For Flaming Batteries

"We are sorry for the offense caused by the battery recall..." More »