Late last week AOL’s CEO Tim Armstrong announced that the company would be delaying company contributions to employee retirement accounts. That was enough to make workers grumble already, but then he added that the shift was partly due to two specific employees who had “distressed babies.” That didn’t go over so well, and the company has now reversed the benefits shift. [More]
Late last night, two separate lawsuits were filed against JPMorgan Chase & Co and its Chief Operating Officer, Jamie Dimon, accusing the bank and its management of excessive risk that led to trading losses of at least $2 billion. [More]
It stings enough to pay inflated monthly charges to cell phone companies, but it’s far worse when your device doesn’t let you access the network you’re paying for. [More]
The Senate’s Sergeant at Arms, Terry Gainer, joined Facebook to deliver a picture perfect apology to the survivors of the so-called Purple Tunnel of Doom, a group of several thousand people who were kept out of President Obama’s inauguration even though they had tickets. It takes a superior apology to address a colossal failure, and Gainer certainly delivered. The sincerity and completeness of the apology easily make it one of the best mea culpas we’ve ever seen.
With all the customer service horror stories we post, you’d think businesses in the United States have lost the ability to treat their customers with respect—and by and large, you’d be right.
Dancing Deer wasted no time responding to yesterday’s post featuring a two-inch metal spear in a package of blondies. Trish Karter, Dancing Deer’s President, Chief Deer, and Floor Sweeper sent tipster Helen a wonderfully detailed apology and promised to conduct an investigation. Read her excellent mea culpa, after the jump.
Cupid is helping Microsoft whisper sweet apologies to customers who may not receive their Valentine’s Day edition Zune until after February 14. Even though the players are en route, the company has promised full refunds to any scorned Zune buyers.
Mattel takes full responsibility for these recalls and apologises personally to you, the Chinese people and all of our customers who received the toys. It is important for everyone to understand that the vast majority of these products that we recalled were the result of a flaw in Mattel’s design, not through a manufacturing flaw in Chinese manufacturers.
Ok, we know we said we liked those mea culpas, but we’re starting to regret it. Now new CEO of Home Depot Frank “Li’l Franky” Blake is getting in on the act. He’s apologized to Home Depot’s customers after a column on Home Depot’s faults ran in papers across the nation. (We covered it in our Everyone Hates Home Depot Roundup…)
(Disclaimer: The author owns JetBlue stock.)
With JetBlue back in the air, we wanted to commend their ability to make the best of a horrible situation. Before we do, Mark Ashley pointed out several weaknesses in JetBlue’s Bill of Rights that we must first address.
“We are sorry for the offense caused by the battery recall…”