When your email or other messaging account is flooded with messages promising cheap$ R0lexes! and invitations to collect a million dollars from the estate of a long-lost foreign dignitary relative, it’s not easy to place the blame: is it a robot programmed for maximum annoyance? A wee, cackling, evil spam elf? Sometimes, it’s just a human: a man known as the “Spam King” has admitted in court that he’s behind more than 27 million unsolicited messages sent through Facebook’s servers. [More]
It can be a good thing for game developers to include real-life sights in the unreal world of video games, but there are cases where such inclusions are simply unacceptable. This was the case for a unit of Google, which has apologized after including Nazi concentration camps as “portals” in a mobile role-playing game. [More]
Well, that was fast: A day after Sprint stirred up the ire of customers with its new “All-In” unlimited plan that stuck users with 3G speeds for streaming video, the company has now reversed course. [More]
National chain Houlihan’s has fired a manager at a Chicago-area restaurant and apologized to an Army war veteran who says he was refused a table for lunch on Sunday because he had his service dog with him. [More]
Under Armour is apologizing and promising to stop selling a T-shirt dubbed “Band of Ballers” after complaints that its image of basketball players raising a hoop closely mirrored the style of the Marine Corps War Memorial. That memorial is based on a famous photograph taken of soldiers raising a U.S. flag on the Japanese island of Iwo Jima during World War II. [More]
Meijer is trying to win back customers with an apology and a $10 coupon, after customers were forced to either pay cash or abandon their shopping carts two days in a row last month. The retailer suffered two credit card system failures, two days in a row, that kept shoppers from paying for their goods with credit or debit cards. [More]
After Facebook and Instagram went down around the world for about an hour earlier today, the social media giant announced that despite the claims of hackers on Twitter, it’s placing the blame squarely on itself, saying it was a self-inflicted outage. [More]
A week after gamers on Sony’s PlayStation Network were stuck battling connectivity issues for days, the company is now trying to make peace for by offering a five-day extension for PlayStation Plus members, as well as a 10% off discount code for all PSN members as a “thank you.” [More]
While one might think that the floors of Malaysia Airlines HQ are covered in egg shells right about now after hundreds of its passengers lost their lives in two tragic incidents this year, the company is under fire now for promoting an “Ultimate Bucket List” contest in New Zealand and Australia. [More]
A McDonald’s owner is apologizing and saying a worker at a North Carolina store was fired, after a customer claimed that she found a swastika drawn on her chicken sandwich’s bun with butter. [More]
The makers of one-word messaging app Yo are sounding the all-clear after reports last week that the app could easily be hacked, leaving users’ phone numbers at risk. But also? That whole thing was a good thing, the founder explains. [More]
Late last week AOL’s CEO Tim Armstrong announced that the company would be delaying company contributions to employee retirement accounts. That was enough to make workers grumble already, but then he added that the shift was partly due to two specific employees who had “distressed babies.” That didn’t go over so well, and the company has now reversed the benefits shift. [More]
Late last night, two separate lawsuits were filed against JPMorgan Chase & Co and its Chief Operating Officer, Jamie Dimon, accusing the bank and its management of excessive risk that led to trading losses of at least $2 billion. [More]
It stings enough to pay inflated monthly charges to cell phone companies, but it’s far worse when your device doesn’t let you access the network you’re paying for. [More]
The Senate’s Sergeant at Arms, Terry Gainer, joined Facebook to deliver a picture perfect apology to the survivors of the so-called Purple Tunnel of Doom, a group of several thousand people who were kept out of President Obama’s inauguration even though they had tickets. It takes a superior apology to address a colossal failure, and Gainer certainly delivered. The sincerity and completeness of the apology easily make it one of the best mea culpas we’ve ever seen.
With all the customer service horror stories we post, you’d think businesses in the United States have lost the ability to treat their customers with respect—and by and large, you’d be right.