Most of us know that what we actually get from a fast food eatery is never identical to what’s shown in the ads, and sometimes is similar in name only. We got used to knowing that a cheeseburger will never look as perfect as it does in the commercial, but with the recent addition of supposedly fancier menu items consumers are learning to prep themselves for more disappointment. [More]
Wendy’s & McDonald’s Teach Readers Disappointing Lessons In Ads Vs. Reality
By April 18, 2013
Off-Duty Cop Gets Impatient At McDonald’s, Pulls Gun On Customer
By April 18, 2013
When we write about customer disputes at fast food joints, it usually involves the cops showing up to put an end to things. But here’s a tale of an impatient police officer who has been accused of pulling his gun on the car in front of him at the McDonald’s drive-thru. [More]
McDonald’s Franchisees Not Pleased About Improving Customer Service While Selling More Discount Food
By April 17, 2013
Between increasing (and tastier) competition, a general drop in the number of younger people eating out, and corporate push to sell more lower-margin menu items, the last thing some McDonald’s franchisees want to hear about is improving customer service. [More]
Cops: McDonald’s Customer Traded A Happy Meal For A Happy Ending
By April 15, 2013
Doesn’t matter if you’re handing over cash, a selection of fine cheeses or a bag of french fries — the law will get ya if you’re trading goods for certain ah, services. Police say a New Mexico man set up an illegal trade of the fast food-for-sex variety in Albuquerque recently, wherein he picked up a woman and then ordered her a meal at McDonald’s. [More]
McDonald’s Pulls Ad Since Crippling Depression Isn’t Quite The Same As Loving Big Macs
By April 12, 2013
While it might seem like your day is ruined if you can’t get a Big Mac, in no way is it the same as suffering from a mental illness. That’s a point McDonald’s apparently missed with a regional ad in the Boston area: It featured a familiar image of a distraught woman with her head in her hands with the copy, “You Are Not Alone.” Below it? “Millions of people love the Big Mac.” [More]
McDonald’s Wants To Fix Service That Customers Find ‘Chaotic’
By April 11, 2013
No one expects four-star service at a fast-food joint, but at the same time you expect service to be, well, fast. And somewhat competent. McDonald’s currently faces falling sales, and 20% of the complaints they receive are about customer service. Customers complain about “chaotic” service and “unprofessional” employees. Logical conclusion: time to work on their customer service. The chain is overhauling their ordering system in an attempt to make fewer mistakes and speed things along. Will it work? Maybe. [More]
Get McDonald’s To Replace That Folded Egg Thing With The Real Deal Just By Asking
By March 26, 2013
Just about everyone knows that the fresh-cooked egg on an Egg McMuffin is superior to the squarish, folded yellow thing you find on other breakfast items under the Golden Arches. But not everyone knows that you don’t have to take the lesser egg option just because you’re not going the McMuffin route. [More]
McDonald’s Pinning Its Hopes, Dreams On Chicken & Lettuce In A Wrap
By March 22, 2013
UPDATE: It’s really happening, a Consumerist reader points out, which means that McDonald’s not wanting to comment on speculation perhaps just meant the company wasn’t quite ready to reveal the big news. [More]
McDonald’s China Improves On Hamburger By Slapping A Couple Of Sausages On Top
By March 20, 2013
Not enough meat on your McDonald’s burger? Throw another patty on. Still not sufficient? Forget going for a third patty, when you can just toss on a couple of sausage links. [More]
Mom Sues McDonald’s After Son Allegedly Eats Used Condom Found On Floor
By March 14, 2013
Another mom is taking McDonald’s to task for the conditions of its restaurants’ play areas. But this time, it’s not about microscopic pathogens lurking on the slide; it’s about how some of a used condom allegedly ended up in a child’s stomach. [More]
want to biteWe heard whispers of this and now it’s true, it’s really true: McDonald’s will be rolling out their Egg White Delight McMuffin in certain locations on April 22. It’s like the Egg McMuffin, see, but without the yolk. The breakfast sandwich will run you 250 calories (fewer than the regular version’s 300) and features a slice of cheddar and Canadian bacon on a whole grain English muffin. Nom. [TheDailyMeal.com]
move ahead to the second windowWondering if your Whopper dollar is going as far as it did in 2002? Or maybe you want to know how Wendy’s new focus on higher quality ingredients has impacted your wallet? And why hasn’t the price of a Frosty gone up in 11 years? Cockeyed.com has some side-by-side pricing comparisons of fast food drive-thru menus from 2002 and the present day. [Cockeyed]
Guest Workers Claim McDonald’s Put Them On Call 24/7, Housed Them In Crappy Coed Dorms
By March 7, 2013
The young people who came to the United States on J-1 visas paid thousands of dollars for the opportunity to visit America, improve their spoken English, and gain work experience. The McDonald’s franchisee who hired them, though, allegedly had other ideas. The students went on strike this week, claiming that the franchisee didn’t give them enough work, and took exorbitant rent out of their paychecks for their housing, with 6-8 students of both sexes to room on rickety bunk beds. [More]
Bid Adieu To Chicken Selects As McDonald’s Makes Room On The Menu For Newer Items
By February 28, 2013
If you’re a huge fan of McDonald’s Chicken Selects, you know, for when the four different shapes of McNuggets just won’t do, get your fill now while you can. The chain is cutting a few menu items, ostensibly to make way for newer fare it wants to roll out soon, like perhaps those wings we’ve heard about. [More]
McDonald’s Has Names For Each Of The 4 Different McNugget Shapes
By February 27, 2013
For as long as I can remember, I’ve known that McDonald’s Chicken McNuggets came in only a handful of repeating shapes. But I’d never considered that the folks at the Golden Arches actually had specific names for each of the four types of McNugget. [More]
No, McDonald’s Did Not Buy Burger King Because “The Whopper Flopped”
By February 19, 2013
You can’t believe everything you read on Twitter, even if it’s on the official account of a company like say, Burger King. Proving that anything on the Internet can be futzed with, someone took over Burger King’s Twitter account yesterday and announced that the chain had been sold to McDonald’s because “the Whopper flopped.” [More]
Burger King Remembers It Has A Value Menu It Should Probably Be Telling You About
By February 15, 2013
What do you think of when you hear the words, “dollar menu”? McDonald’s probably. How about “value menu”? Nothing? Yeah, that’s a problem, admits Burger King, confessing the company needs to start working on reminding people it’s got low-priced food items just like the other guys. [More]
McDonald’s Down Under Testing Fancy Options Like Plates, Cutlery & Table Service
By February 6, 2013
The number one complaint I always have with McDonald’s is that I just don’t feel fancy enough. Where’s the white linen, the gleaming silver, the deferential waiter? I’m not alone, as a McDonald’s in Australia has been given the go-ahead by the company to try out a more formal service style for five weeks. That means the option for plates, real cutlery and table service. [More]
