The startup Postmates is carving out a unique place for itself in the economy: they exist to provide delivery for companies that aren’t interested in doing it themselves. While they perform same-day deliveries of merchandise from pretty much any store, their special niche this year has been signing up companies like Chipotle, Starbucks, and 7-Eleven, that you’ve secretly always wanted delivered, now they’ve added the parent company of Carvel, Cinnabon, and Moe’s to the mix. [More]
A loyal Consumerist reader, Chris has developed incredible abilities. Not only can he recognize both good and bad customer service, he can reward and punish it with a powerful consumer weapon: the letter to management.