Consumerist
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bank of america
Ex-Credit Card Bankers: "Every Customer Who Calls In Is A Mark. It's A Great Big Con."
CNN has an interview with two former credit card bankers who are admitting that their job was to get consumers to max out their credit cards and take on as much debt as possible, regardless of the customer's ability to afford it. They both worked for MBNA at their "sprawling consumer call center in Belfast, Maine." The bankers say that they were told to aggressively push cash advances, and were trained to convince consumers that they needed the maximum amount of debt at the highest interest rate. More » -
mandatory binding arbitration
National Arbitration Forum Decides 61 Year Identity Theft Victim Owes $46,000
Yahoo! Finance has a horrible story about a 61 year old lady living on $759 a month Social Security whose credit card was stolen and it ended up with the National Arbitration Forum (NAF) deciding she owed them $46,000. More » -
resistance is futile
MBNA Refuses To Appear For Binding Arbitration, May Still Prevail
Elizabeth Warren, the doyenne of consumer debt, received a frank email from a lawyer that shows the anti-consumer bias of binding arbitration. The lawyer was attempting to arbitrate a dispute with MBNA, a difficult task complicated by the bank's refusal to participate. More » -
complaints
BoA Buys MBNA, Starts Charging Customers Extra For Not Paying Balances Off In Full
Bank of America recently bought MBNA and greeted their new customers by charging them a new fee. More » -
credit cards
Reclaim Unnecessary Credit Cards' Unnecessary Foreign Transaction Fees
Several major credit card companies were successfully and recently class-actioned for charging unnecessary fees for overseas transactions. More » -
top 10
Top 10 Biggest Business Debacles 2006
Welcome, New York Times readers. Here's a bit of an intro to The Consumerist, if you're curious and want to learn more. More » -
david cross
David Cross Covers BofA U2 Cover
Last week, David Cross and Johnny Marr opened the Modest Mouse show with a cover of Bank of America's Ethan Chandler's U2 cover heard round the world. More » -
bank of america
Bank Of America's Lovesong To Itself
A Bank of America employee sings a love song about the union between Bank of America and MBNA, to the tune of U2's One. More » -
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time to human
Time to Human, Banks, Day 5
Ring ring, Mr. Banker, pick up the phone, we hit the stopwatch and hang up. Here are the results. More » -
time to human
Time to Human, Banks, Day 4
Today's results in our week-long test of how long it takes banks humanoids to pick up the ring ring ring. More » -
time to human
Time to Human, Banks, Day 3
The results of today's benchmark test to see how long it takes banks' live humans to pick up the phone. More » -
time to human
Time to Human, Banks, Day 2
In a stunning upset, Commerce Bank moved to first place and US Bank, yesterday's champion, staggered and fell behind. MBNA, while shaving off about four minutes time from yesterday, still finished amongst the laggards. Impressive gains for Washington Mutual as well. More » -
time to human
Time to Human, Banks, Day 1
We'll be calling up the banks this week to see who's the quickest at having a human pick up the phone. More »
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