UPDATE: Simmons contacted Charles today, and the situation has been settled. As some commenters here guessed, the confusion came from the sales rep misreading the number 3 for an 8 on the computer screen. Everyone can rest easy tonight, even if it’s not on a fluffy mattress.
Tony bought a Tempur-Pedic mattress from healthyback.com last December, and they sent him two pillows as a “free gift.” Tony didn’t want the pillows, but HealthyBack refused to take them back, and assured him they were part of a promotion.
Look, if you’re going to call your store “Mattress Giant,” and you’re going to have a 100% satisfaction guarantee, then don’t specifically exclude mattresses.
Like all those people who joined the class-action suit, Consumerist reader Russ has a moldy Select Comfort mattress. Unlike many of them, he was able to use it to get a new bed, and the old bed taken away, for free. Here’s how he negotiated with customer service:
Elizabeth Mayhew of the Today Show gives a primer on mattress shopping, including the basics on types of mattresses, cost differences, what to look for, and when to replace your old one. “If you are a couple, shop together and if possible bring your pillows with you. Make sure you lie on a mattress for at least 10 minutes in your normal sleep position. Cuddle on it, and engage in light foreplay through your street clothes.” Okay, we made up that last sentence.
If you have babies visiting you this holiday season, don’t let them sleep on air mattresses, says the CPSC. They’ve received several reports of suffocation deaths because the mattresses can be too soft for infants. The same goes for waterbeds, although if you have a waterbed then you’re probably living in 1982 and this blog hasn’t been invented yet. [CPSC]
Slate’s back with another Average Jane review of a common product: the inflatable mattress, which always seems to become a worthy topic this time of year when people are visiting. The top two mattresses—both with built-in electric pumps—are a $50 model from Wal-Mart that’s a surprising 24-inches tall when inflated, and an amazing $260 AeroBed that looks like a box spring and mattress.
Reader Gerald writes in after an odd experience with IKEA. He’s writing to ask if he has a legitimate complaint, or if he’s just being whiny. After calling to make sure that IKEA had the mattress he wanted in-stock, he rented a man with a van on craigslist for $30 and they went to go pick it up. Weirdly, IKEA refused to sell him the mattress because they have a policy against using their forklift during store hours.
The city of New York is experiencing an epidemic of bedbugs with no apparent cause. Officials recently voted down a measure to ban the sale of used mattresses, because, duh, new mattresses are expensive and people need somewhere to sleep.
How does the IRS sleep at night? Well, they don’t spend too much on mattresses for one thing.
• Yes, today is Free Pancake Day at International House of Pancakes, from 7AM to 2PM. We won’t be joining you as there aren’t any IHOPS near us, but we are with you in syrup.