Do you think there’s even a remote chance that you might need to change your Sears order after the fact? Then you should go to a physical store and place your order there. Heather was told that she needed to perform that bit of time travel if she wants to cancel her mattress order before two weeks have passed. She noticed a problem fifteen minutes after the order went through, but because the order had been placed, she can’t do a darn thing until after the proposed delivery date, March 15th. [More]
Mattress-Jumping Isn’t Just Child’s Play; It’s A Real Job
By October 31, 2012
While most of the mattresses you sleep are tested by machines, some mattress companies actually pay grown adults real money to jump up and down on their product before it ships to stores. [More]
The Best Mattresses For That Other Thing You Use Mattresses For
By May 15, 2012
Our lab-coated cousins down the hall at Consumer Reports may test all kinds of products extensively, including mattresses, but we’re fairly certain they’ve never produced a ratings chart like this one. Hilariously-named sleep product review site Sleep Like the Dead polled their users to find out which type of mattress is best for the second most important thing that most people use their beds for: sex.
When Buying A Mattress From Sears, Maybe Also Invest In A Truck
By October 14, 2011
This probably isn’t news to you, Sears, but you’ve lost another customer for good. This time, it’s reader Jeff, who had a nice experience buying a mattress at his local Sears store, but a terrible experience trying to get the mattress delivered to his house. People do not enjoy taking a vacation day from work and then not having the delivery person show up. Four times. [More]
Can Only Return Mattresses If Lump Is Bigger Than 1.5"
By October 18, 2010
Buying a mattress is a confusing and dark art, but just try to return one. One family got a $2,500 Stearns and Foster mattress that had a hand-width-sized lump running from top to bottom. It was uncomfortable. Initially Sealy refused to accept the return, because the lump was not deeper than 1.5 inches. Their’s was only 1 and a quarter. What a weird rule, right? [More]
The $33,000 Mattress
By June 24, 2010
How much would you pay to sleep on the Porsche of mattresses? How about $33,000? That’s how much E.S. Kluft & Co.’s king-size Palais Royale mattress and box spring will run you. It contains 19.5 inches of of luxury fabric and materials, including: [More]
Hampton Inn Wants You To Use Imaginary Boxspring Measurements
By May 21, 2010
Older stairwells were apparently not designed to handle the massive boxsprings that come with today’s double beds. When Sarah ordered a mattress set from Hampton Inn, she didn’t realize this, and ran up against a no-return policy and an inexplicable $500 markup for a split boxspring. [More]
VIDEO: Why You Should Never Pay Full Price For A Mattress
By March 30, 2010
Of all the high-ticket prices available for your home, one that our bookish cousin Consumer Reports won’t rate is your mattress, because everyone’s particular mattress needs are subjective. But that doesn’t mean CR won’t investigate whether or not customers are getting their money’s worth when they spring for their mattresses. [More]
Baby Hammock Recalled After Two Deaths
By December 8, 2009
Maybe those hamsters are okay, but these Amby Baby Motion hammock beds are not. Two infants have died–one in June, the other in August–from suffocation, prompting Amby Baby and the CPSC to issue a recall notice. You can make the hammock safe to use after repairing it with a free kit, which you can order directly from Amby Baby. [More]
Buy A Mattress, Get A Free Video Camera
By November 28, 2009
A few weeks ago, Macy’s ran this somewhat mystifying promotion. Simple enough: Buy a mattress, get a free video camera via mail-in rebate.
It’s interesting to see a department store modern enough to openly market to aspiring amateur porn stars.
Warning: Actual Consequences To Removing Mattress Tags
By October 9, 2009
Through the ages, comedians have made unfunny jokes about the tags attached to mattresses and pillows, and the dire consequences that can (not) befall the person who dares to remove them. Bryan, however, discovered that there can be serious consequences to removing the tag. And it’s even worse if, as Bryan claims, you’re not the one who removed it.
Do We Really Need To Market Beds Specifically To Guys?
By September 24, 2009
The Wall Street Journal has some ridiculous looking photos of beds designed for the male shopper. Apparently guys want built-in coolers, safes, TVs, and iPod docks in their beds. Sorry, we mean “man caves.”
Sleepy's Exec Says Bedbugs Come From People
By August 17, 2009
Buried in the controversy surrounding the exit of consumer reporter George Gombossy from the Hartford Courant was his article that looks at complaints against mattress company Sleepy’s. We though this bit of wisdom from Sleepy’s COO was worth repeating:
Don't Put Too Much Faith In Select Comfort's 20-Year Warranty
By July 13, 2009
If you’re thinking of buying a Select Comfort mattress, you might want to budget in an extra $200+ every couple of years to replace the controllers that let you adjust the bed. That’s the commitment Henry seems to be stuck with. Although Select Mattress keeps telling him it’s a rare occurrence, it’s happened twice now with him with both controllers, and he’s not the only one.
Woman Hides Life Savings In Mattress, Mattress Taken To Dump By Helpful Daughter
By June 11, 2009
A woman in Israel hid her life savings—she says nearly $1 million dollars—in her mattress. Her daughter bought her a new mattress as a surprise upgrade and threw it out. Dump employees are now searching on behalf of the family while security has been hired to keep out treasure hunters, but they don’t know which of the two city dumps it was taken to. We imagine it’s the one where the rats are all wearing tiny gold rings and toasting each other with little glasses of champagne.
Simmons Fluffs Hotel Mattress Price By $500
By June 9, 2009
UPDATE: Simmons contacted Charles today, and the situation has been settled. As some commenters here guessed, the confusion came from the sales rep misreading the number 3 for an 8 on the computer screen. Everyone can rest easy tonight, even if it’s not on a fluffy mattress.
HealthyBack Forces Free Pillows On Customer, Then Charges Him $120
By May 18, 2009
Tony bought a Tempur-Pedic mattress from healthyback.com last December, and they sent him two pillows as a “free gift.” Tony didn’t want the pillows, but HealthyBack refused to take them back, and assured him they were part of a promotion.
Mattress Giant's 100% Satisfaction Guarantee Doesn't Apply To Mattresses
By September 27, 2008
Look, if you’re going to call your store “Mattress Giant,” and you’re going to have a 100% satisfaction guarantee, then don’t specifically exclude mattresses.
