Megan tried to quit her membership with Massage Envy, a national chain, in person, but was told she’d need to provide a request in writing. After she jumped through that silly hoop she was stuck with a charge of $10 more than she anticipated. Then a company rep told she would still be billed automatically for the membership she canceled. [More]
Sometimes stories of wonderful care for the customer shows up in the oddest places, like a massage parlor on the Lower East Side.