Amazon Fumbles Gift Card Order

Amazon Fumbles Gift Card Order

Amazon failed to deliver a $75 gift card reader Michael purchased for a business associate in 2004. Michael was notified of the failure in 2006, and issued a claim code worth $75. When Michael tried to use the code, it came up as invalid. Michael called Amazon and went through three representatives before reaching a supervisor.

She eventually decided that the reason the claim code was not working was because Amazon had expired it after sending it to me, and there was nothing she could do. It didn’t matter that Amazon’s web site said that gift certificates sold to people in Massachusetts don’t expire. It didn’t matter that Massachusetts state law required that the gift certificate remain valid for a minimum of 7 years (or forever if it doesn’t clearly state an expiration date, which is what actually applies to this case). It didn’t matter that Amazon had never sent the gift certificate to the original intended recipient, it didn’t matter that Amazon had told me it was valid right before expiring it, what mattered was that the gift certificate had expired and so there was nothing that could be done.

The resolution, and Michael’s email, inside…

MA Supermarkets Ban Hyper-Savvy Shopper

MA Supermarkets Ban Hyper-Savvy Shopper

One time we bought some kitty litter at a NJ Shop Rite and noticed the price at checkout was higher than on the in-store label. Standard store policy says this means we get it for free. We brought bag up to customer service. They sent a stock boy to check the aisle. He returned and said we were wrong. We went back to the shelves ourselves, grabbed the label, and presented it to the desk. Customer service people sheepishly gave us the litter on the house.