Do You Have Questions For A Retail Store Manager?

Do You Have Questions For A Retail Store Manager?

Do you have questions about how the business of retail works from the other side of the register? Are you curious about store credit cards, loyalty cards, confusing signage, women’s clothing sizes, loss prevention, sales goals, the all-consuming power of Corporate, or other things that form the basis of most Consumerist complaints? The Consumerist’s Mystery Manager is here to answer your questions. [More]

How Strict Should Stores Be About Employees-Only Bathrooms?

How Strict Should Stores Be About Employees-Only Bathrooms?

While retail stores all need someplace for employees to wash up and occasionally relieve themselves, many stores have a “staff only” policy for access to the toilet. But are there situations where the store staffers should make an exception in the name of saving a customer from embarrassment? [More]

Mall Now Requires Teens Shop With Parents After 6:00 P.M.

Mall Now Requires Teens Shop With Parents After 6:00 P.M.

For teens at the NorthPark Center mall in Dallas, there’s no more whiling away the hours loitering at the food court with their school chums. If kids under the age of 18 want to hang at the mall after 6:00 p.m., they now have to do it with parents in tow. [More]

Are Women Going To Malls To Shop And Socialize While Men Stay Online?

Are Women Going To Malls To Shop And Socialize While Men Stay Online?

As online shopping grows in popularity, those with an eye on the industry are trying to figure out if brick-and-mortar stores will eventually go away forever. One opinion posited by a writer — women love the social aspect of shopping, and they’ll be the ones to save malls. [More]

Malls Cancel Plans To Track Shoppers' Movements Via Cellphone

Malls Cancel Plans To Track Shoppers' Movements Via Cellphone

Remember how two malls annoyed more than a few people by announcing that they would be tracking shoppers’ movements via their cellphone signals? Yeah, well that’s no longer happening — at least for now. [More]

Malls To Track Shoppers' Movements Via Cellphone Signals This Holiday Season

Malls To Track Shoppers' Movements Via Cellphone Signals This Holiday Season

Because you as a shopper are nothing but a lab rat to be tracked, measured, quantified and dissected so that retailers can market to you in a more efficient manner, at least two malls will be using shoppers’ cellphone signals to map out their routes from Sbarro to the Spencer Gifts to Chess King (okay okay… so I haven’t been to the mall in a while). [More]

Shopping Helps Keep Old People Alive Longer: Study

Shopping Helps Keep Old People Alive Longer: Study

Regular shopping trips could actually extend the lives of older people, a new study finds. Those who shopped every day were 27% not as apt to die within 10 years as people who shopped only once a week. [More]

Around One Out Of Every 10 Mall Stores Now Vacant

Around One Out Of Every 10 Mall Stores Now Vacant

The malls of America have seen better days. In the wake of the still-lingering economic downturn, vacancy rates at shopping centers — of both the “classic mall” and “strip mall” varieties — are at their highest levels since the twentieth century. [More]

Sbarro Pizza Preheats Oven For Chapter 11 Bankruptcy

Sbarro Pizza Preheats Oven For Chapter 11 Bankruptcy

Lovers of lukewarm pizza, despair. Troubled pizza chain Sbarro is getting ready to file for Chapter 11 Bankruptcy. The slice slingers are $365 million in debt and made the move after missing their interest payments. Part of the reason Sbarro has been suffering is because it has a lot of shops tied up in malls. Traffic to those dying down with the recession and the rise of online shopping has meant fewer patrons hitting the food court. The other reason is that their pizza is just sad. [More]

Mall Security And Suspected Shoplifters Engage In Car Chase

Mall Security And Suspected Shoplifters Engage In Car Chase

Earlier this month, two mall security guards in Montville, NJ, gave chase to a carful of suspected Victoria’s Secret shoplifters for six miles. Both vehicles eventually stopped at a liquor store parking lot two towns over, where a real policeman–who at first thought the guards were legit undercover cops–stepped in and started issuing tickets. [More]

Are Automated Kiosks The Future Of Retail Shopping?

Are Automated Kiosks The Future Of Retail Shopping?

In recent years, vending machines have gone from lunch room relics intent on eating your quarters and holding onto your Sun Chips to high-tech automated kiosks that sell everything from DVDs to ice cream, wine, beauty products, useless Farmville crap, electronics, designer bags and much more. But are they here to stay or is this just a trend? [More]

Court Says California Mall Can't Ban Customers From Talking To Each Other

Court Says California Mall Can't Ban Customers From Talking To Each Other

The Westfield Galleria in Roseville, California takes the comfort of its patrons seriously–so seriously, in fact, that it wants them to shut up and focus on shopping, or else ask for permission first if they want to talk about any topic that’s not mall related. Last week, the state’s 3rd District Court of Appeal found that the rule violated the state’s constitution, so now mall shoppers can gab as much as they want to each other. [More]

Mall Shoppers: Prepare To Have Coupons Beamed Straight To Your Phone

Mall Shoppers: Prepare To Have Coupons Beamed Straight To Your Phone

Not inundated enough with ads and coupons? Good, because the country’s largest operator of shopping malls is launching a program that will use audio waves to beam both coupons and ads straight to shoppers’ mobile phones. [More]

Mall Skin Care Kiosk Hustles Mentally Disabled Man For $300,
Refuses To Refund

Mall Skin Care Kiosk Hustles Mentally Disabled Man For $300, Refuses To Refund

Audrey’s mentally disabled uncle was snookered by a mall skin care kiosk worker into buying $300 worth of product he doesn’t need. When his niece found out, the kiosk refused to do a refund saying it was “against policy.” Now her special needs uncle has only $40 left to live on for the week and the kiosk manager is ducking her calls. [More]

Video: Guy Has Epic Meltdown At Mall Doors Because He Can't Shop During G20 Protests

Video: Guy Has Epic Meltdown At Mall Doors Because He Can't Shop During G20 Protests

Passions ran hot during the recent G20 summit and inevitable protests in Toronto. Riot police tromped, windows were smashed, monetary policy was set, and this would-be consumer screamed at the locked doors of the mall for a good two minutes demanding to be let in so he could exercise his inalienable right to shop and really show those capitalist pigs what for. [More]

Sprint Employees Fired For Capturing Apple Store Shoplifter

Sprint Employees Fired For Capturing Apple Store Shoplifter

Two employees at the Sprint outlet at Cherry Creek Shopping Center, where that iPad customer had his pinkie ripped off by a criminal earlier this month, were fired for chasing down and holding a different shoplifter one day later. [More]

Holy Crap, This Mall Is Underwater

Holy Crap, This Mall Is Underwater

It’s been raining quite a bit on the east coast and especially, it seems, in Rhode Island, where the state’s second largest mall is under 2′ of water. [More]

Hidden Message Built Into Arizona Mall

Hidden Message Built Into Arizona Mall

The El Con Mall in Tucson has an upside-down message etched into it, apparently thanks to the work of a wily architect or contractor in the late 1960s. I reported the silly story in my day job at the Arizona Daily Star. [More]