Mall

customer service

How To Correctly Complain About Restaurant Service

David had a disappointing experience at a local brewpub, and thanks to what he's learned from reading The Consumerist, he was able to get the management to make things right. He didn't do it by making a scene, emailing the entire executive board, or holding a protest rally. He just went up to his server and said how things were less than ideal, and then, most importantly, asked for a specific remedy. To his delight, he got more than he asked for. His story, inside... More »

10:00 AM on Thu May 1 2008
By Ben Popken
17,640 views, 70 comments

Latest by n/a: Remember people, your tips are usually split up amongst the entire crew, busboys, cooks, etc. So, if the entire experience is bad, they will all deservedly suffer financially. At busy restaurants, try tipping half upfront. Seriously. Throw down more »

childhood fantasies

Man Builds Secret Apartment At Mall, Gets Away With It For Four Years

An artist in Providence, Rhode Island was apprehended the other day by mall security as he left the secret apartment he'd built almost four years ago, in an unused utility space in the mall's parking garage. The apartment had no running water (they used mall bathrooms), but it did include "a sectional sofa and love seat, coffee and breakfast tables, chairs, lamps, rugs, paintings, a hutch filled with china, a waffle iron, TV and Sony Playstation 2," according to the Boston Globe. More »

7:10 AM on Wed Oct 3 2007
By Chris Walters
19,605 views, 50 comments

Latest by Colleen: This may be an extreme case, but this sort of thing is common to Providence. A lot of RISD (Rhode Island School of Design) students live(d) in illegal spaces. A few years ago around 20-30(this could be off its more »

mall of america

The Pantheon of American Consumerism, Reborn! Mall of America to Double in Size

The Mall of America, once the largest mall in the USA, and already chock full of retail with its 520 stores, will be doubling in size, in an effort to reclaim the title. More »

3:12 PM on Thu Mar 22 2007
By consumerintern
3,643 views, 36 comments

complaints

Indoor Playground Takes Wrong Tack When Child Steps On Pushpin

Brady's 14-month-old son stepped on a push pin at an indoor playground store at a local mall. More »

4:07 PM on Thu Dec 28 2006
By Ben Popken
514 views, 15 comments

customer service

Man Sues Dell And Wins... By Serving Court Papers To The Mall Kiosk

A NJ man successfully sued DELL in small claims court using a unique approach. He had the court papers delivered to a DELL kiosk in the local mall. More »

7:39 PM on Tue Dec 12 2006
By Ben Popken
9,506 views, 14 comments

the mall at short hills

AmEx Opens Shopper Sanctuaries (Cardholders Only)

AmEx installed opened a special "member's lounge" this week in The Mall At Short Hills, NJ, aka, the epicenter of poop. More »

1:49 PM on Tue Nov 14 2006
By Ben Popken
278 views, 14 comments

mac

Best of Both Worlds

ZDNet is reporting that MacMall is selling Macbooks that are pre-loaded with both Windows XP and MacOS. You can get your dual boot system in two flavors: Apple's free BootCamp 1.1 which allows you to boot either operating system, or Nova Development's Parallels Desktop ... which allows you to run both at the same time. More »

8:42 AM on Mon Nov 13 2006
By Meg Marco
117 views, 5 comments