Citibank's online banking site was down all day yesterday for some readers. Some folks were told a server went down, others were told it was a system upgrade. The site is supposed to be back up today.
customer service
A reader writes in to report that when he bought a new laptop direct from Toshiba in November, he triggered a blue screen of death as he was uninstalling the always-useful bloatware that came pre-loaded. He called a Service Rep, got the usual "reinstall everything" run-around, and then finally got escalated to a level-two tech, which is when things got ridiculous.
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Consumerist
