Would Sephora really ban customers who spend thousands of dollars every year with them? Last year, frequent customers say they had their ability to place online orders taken away for buying too much stuff. This year, frequent customers report having their accounts shut down or their ability to place orders restricted. Funny, thing though: all of these customers have e-mail addresses based in China, or Chinese surnames. [More]
“Your activity on our site indicates that you are trying to circumvent our restrictions by submitting multiple orders,” said the letter that Macy’s sent to reader Janet. What was she doing? Buying up loss leaders to resell? Taking advantage of a pricing error for her own profit? No…her crime was placing two separate orders for lip gloss from their website. [More]
All one observant Jewish mom wanted was to look pretty for the day of her son’s bar mitzvah, during the sabbath when she isn’t allowed to apply or touch up her makeup between sundown Friday and sundown Saturday. She bought a bottle of Lancôme makeup online that boasted 24-hour coverage…but also expected the promises the product’s ad made to be literally true. We posted this story when it broke earlier this week, but got hold of some new information that makes the whole situation even more stupid. [More]
Most women in their thirties have been playing with makeup for at least half their lives. For them, it would not be a newsflash that “24-hour foundation” does not, in fact, stay on your face unmarred for 24 hours. [More]
The U.S. Food and Drug Administration regulates both cosmetics and drugs, but they’re not the same thing. The distinction is that drugs affect the structure of your body or the way it works, and cosmetics just make you look nicer. It’s the difference between a tube of mascara and a prescription of Latisse. Try telling that to Lancôme, though. The FDA happened to stop by the company’s website one day, and noticed that the company makes some claims that make their products sound less like cosmetics, and more like drugs. [More]
Lauren doesn’t normally spend a lot of money on makeup, and was excited to spot a seemingly-great promotion in our Morning Deals last month. Spend $65 on Elizabeth Arden cosmetics, and get a fabulous case stuffed full of eyeshadows, lipsticks, and brushes, with a stated total value of $350. (Makeup deal connoisseurs know that this isn’t quite true since the items in the kit were never for retail sale in the first place, but it’s still some fine face paint.) She placed the order, but when it arrived learned that the deal had been so popular that Elizabeth Arden had run out of the original gift cases. Did they contact her, cancel the order, or substitute something else of equal value? Nope. They subbed in a lower-value gift case, apparently hoping that customers wouldn’t notice. [More]
Elizabeth Brooks, a professor at Jefferson Medical College in Philadelphia, has some advice for people trying out makeup when they’re out shopping. As most people know, makeup can harbor bacteria and viruses, and shared testers are the worst offenders: Brooks tested hundreds of makeup counter samples for a study and found 100% of it was contaminated with things like staph, strep, and E. coli. [More]
The origins of the extremely popular nail care brand Sally Hansen are shrouded in mystery. The most that Beautypedia researcher Daynah Burnett says she has been able to figure out is that there was never a person named Sally Hansen. More than that is apparently on a need-to-know basis: the company doesn’t put any information on its web site, and even its customer service representatives don’t seem to know. [More]
Last week, Daynah wrote about how she was forced to stop writing anything down during a recent shopping trip to the cosmetics store Ulta. At the time, Daynah grudgingly gave in because she really wanted to make a purchase (she tests products for consumers). But once she left the store, she took the fight back to Ulta.
In a world where smartphones can shoot video, snap photos, record audio, scan barcodes, and let you make price comparisons via text message, it’s almost funny to run into a paranoid manager like the one at an Ulta makeup store in Seattle. Well, funny except for that petty tyrant part where she tells you that you’ll have to take your old-school pen and papers out to the car and come back empty handed before she’ll sell you any makeup.
Oh no! Brooke Shields used to have stringy, stick-figure eyelashes! I figured this out after watching Consumer Reports’ video dissection of a new commercial for Latisse, the glaucoma medication that has been rebranded as an expensive, temporary eyelash enhancer with side effects.
Last week, reader Brianna contacted Consumerist about her issues with the defective packaging of a Benefit Cosmetics products, as well as the treatment she received from their e-mail customer service rep. Benefit saw our post, and their PR department responded to Brianna’s story.
Max Factor, the venerable cosmetics brand marketed to American women using the faces of familiar film actresses, will disappear from U.S. store shelves forever next year. It will still be available abroad, including in the UK, where it’s a top seller for some reason.
Americans face a tough choice Tuesday morning: watch Barack Obama’s historic inauguration, or storm department stores to take advantage of a first-come, first-serve cosmetics giveaway worth $175 million.
Do you like free makeup? How about free cologne? Macy’s, Bloomingdale’s, Filene’s, Lord & Taylor, Neiman Marcus, Nordstrom, and Saks Fifth Avenue have all settled a class action by agreeing to give away $175 million worth of cosmetics starting early next year. No proof of purchase is necessary, but the freebies will be handed out on a first-come-first-served circus basis. Details inside…