Bally Sends Fake Past Due Bills To Ex-Members To Get Them To Rejoin

Bally Sends Fake Past Due Bills To Ex-Members To Get Them To Rejoin

Reader Jordan writes in to share a past due “bill” that he received from Bally Total Fitness, where he had previously been a member. It turns out that the letter, which specified the amount Jordan owed and threatened to report Jordan to a collection agency if he didn’t pay, was actually a sneaky solicitation to get him to renew his contract.

Ask The Consumerists: Should I Report My Package-Rolling Mailman?

Ask The Consumerists: Should I Report My Package-Rolling Mailman?

Jeff has a quandary. He spotted his neighborhood mail carrier delivering his package in a way he didn’t like. Jeff wants to know whether he should report his friendly, package-tossing mailman to the post office, or whether he should expect retribution.

USPS Charges A Buck For Online Change Of Addy

USPS Charges A Buck For Online Change Of Addy

Joe’s plight proves it’s always a good idea to keep your credit card addresses updated, otherwise you’ll find it tough to forward your postal address.

See The US Postal Service's List Of Proposed Closings

See The US Postal Service's List Of Proposed Closings

Is your post office on the list of locations (PDF) the USPS is considering closing to save money? We checked and our last one in Brooklyn isn’t, which proves that they didn’t base the list on degree or intensity of suck, or it would have been closed, burned down, and the earth salted.

Postal Service Offers Yard Grooming Tips

Postal Service Offers Yard Grooming Tips

Witt was expecting a package from the U.S. Postal Service, but he got an added bonus — helpful lawn care advice:

Surely We Can Survive On Five Postal Deliveries A Week?

Surely We Can Survive On Five Postal Deliveries A Week?

The Postmaster General announced this week that he expects the Postal Service annual deficit to reach a whopping $7 billion, and he continued to push for five-days-a-week delivery — which would save $3 billion a year. But Congress ain’t too happy about that solution and continues to look for other ways to save cash.

Dramatically Reduce Junk Mail in 3 Easy Steps

Dramatically Reduce Junk Mail in 3 Easy Steps

While the amount of unsolicited direct mail offers have plummeted during the recession, I bet you’re still getting a lot more junk mail than you’d like.

Are Blu-ray Netflix Customers Paying Extra Because The Discs Keep Cracking?

Are Blu-ray Netflix Customers Paying Extra Because The Discs Keep Cracking?

Do you rent Blu-ray discs from Netflix? Have you had any show up with a crack on the outer edge that makes the disc unplayable? Victor just wrote to us that he’s received several Blu-ray discs lately that are damaged, and he’s wondering if it’s just him or part of a wider problem.

Postal Service Gettin' It On With eBay

Postal Service Gettin' It On With eBay

The USPS is getting all modern-like, hooking up with eBay to let sellers be billed later for postal services rather than pay immediately. Also, a new tool will let sellers roll streamline the shipping process by letting them buy and print labels without having to juggle accounts or wait in line at the post office.

Brooklyn Heights Postman Lifts With Neither Knees Nor Back

Brooklyn Heights Postman Lifts With Neither Knees Nor Back

Our country’s postal employees have a well-deserved day off today. However, let this New York mail carrier’s mistake serve as a lesson for the Internet age: don’t do anything stupid in public, ever, because someone will probably be surreptitiously filming you.

UPDATE: USPS Agrees To Pay Insurance Claim On Lost Laptops

UPDATE: USPS Agrees To Pay Insurance Claim On Lost Laptops

After our story about USPS losing a reader’s five insured computers then only valuing them at $74 generated a lot of response (and turned into a vowel-less debate on health care), a couple readers sent us the contact info for the insurance agent who denied our reader’s request.

USPS: Your Five New, Insured Laptops That We Lost Are Worth $74

USPS: Your Five New, Insured Laptops That We Lost Are Worth $74

The US Postal Service lost five new Lenovo laptops that Pedro’s friend bought and shipped to him. Pedro expected that this might happen, so he wisely insured the package for $3,000. After stalling for about two months, USPS finally agreed to pay his insurance claim, but reduced the payment, claiming his merchandise was only worth $74.

GameFly Accuses US Postal Service Of Breaking, Losing, And Stealing Its Game Discs

GameFly Accuses US Postal Service Of Breaking, Losing, And Stealing Its Game Discs

Late last year we pointed out that GameFly, a Netflix-style program for video games, was beginning to develop a reputation for rotten service and slow turnaround. It looks like the United States Postal Service may be partly to blame, at least as far as GameFly is concerned. They’ve filed a complaint against the USPS over lost, stolen, and damaged discs, as well as discriminatory treatment when compared to Netflix and Blockbuster.

Accept The Rate Increase Or Pay A "Downgrade Fee"; RCN Will Get Money From You Either Way

Accept The Rate Increase Or Pay A "Downgrade Fee"; RCN Will Get Money From You Either Way

RCN knows some of you aren’t going to be happy with having your fees increased, especially in such a tight economy. They know that some of you will probably decide enough is enough and call them to request an account downgrade. They’re going to make money off of that, too.

UPS Gets A Twitter Monitor To Solve Your Problems

UPS Gets A Twitter Monitor To Solve Your Problems

Looks like UPS has set a guy on Twitter to search for complaints and offer help as well as act as customer service ombudsman. If that package just never seems to be coming or you’d like the guy to just stop playing skeeball with it on your front porch, and regular customer service isn’t of help, Thomas looks like your guy. In addition to being a web-dude at UPS, he’s been blogging since ’99 and founded a theater company in ’06. Sounds like a cool cat to me. You need a real human being non-drone your face-fronting Twitter presence. He’s ThomasAtUPS on Twitter.

Worldwide Rebates Using Suspiciously Fragile Check System

Worldwide Rebates Using Suspiciously Fragile Check System

Mail in rebates (MIRs) are the among the worst “deals” you can fall for, because any number of issues—most of them beyond your control—can render your supposed savings moot. Now a reader wonders whether Worldwide Rebates is deliberately employing what has to be the world’s least durable check mailing system to throw yet another obstacle in the difficult path to a successful rebate.

USPS Wants To Cut Back To Five-Day Work Week

USPS Wants To Cut Back To Five-Day Work Week

A $3 billion deficit and expected losses of $6 billion more have led the Postmaster General to suggest cutting mail delivery from six to five days.

Aetna Fires You From Your Job Without Your Company's Permission

Aetna Fires You From Your Job Without Your Company's Permission

Richard O’Connor, the Vice President of Marketing for Aetna, might want to rethink how his department handles its customer retention program in this economy, particularly when it comes to telling people that they’re still valued even though they’ve been let go. Chris received just such a letter today, and now the VP of his company’s HR department is trying to figure out why Aetna fired Chris.