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deception
San Diego Union Tribune Tries To Trick Customers Into Renewing By Demanding Payment For "Unpaid Bill"
Dean writes:I received a call yesterday from my newspaper (the San Diego Union Tribune). The nice young man on the phone told me that I had an unpaid bill, and if I liked, he could take care of that over the phone with me right then. I take a certain amount of pride in paying all my bills promptly, so my first impulse was to go ahead and get it taken care of asap. But after the first few seconds of surprise and confusion, I got suspicious.More »
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Fighting Back Against Insurance Company Leads To $856 Refund
Reader Robert used the Consumerist's Ultimate Guide To Fighting Back to get an $856 refund from another driver's insurance company. More »
success stories
Unlawfully Billed? Threaten To Report Them For Mail Fraud
One reader says that after Cingular overcharged her, she sent them a letter informing them they were committing mail fraud.
In response, Cingular's executive offices called her and offered to refund her the overage, in addition to all the money she had ever paid them. "We want you to go away," they said.
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