complaints
Adam's mother has been trying for 16 months to get Stainsafe to honor its warranty for her ripped couch. SIXTEEN MONTHS. She's documented the series in a time-line of ineptitude. She definitely deserves the warranty repair, but then some part of us is like, ductape?
We would never want to be the ones to dissuade someone from pursuing a rightful consumer complaint, but after a certain point you have to figure out what your hourly "wage" is (whether or not you have a job) and compare it to the expected outcome value. If the former exceeds the latter, an economist would tell you it's time to move on. Or, cut to the chase and haul them into small claims court.
That said, Adam's mother's story inside is pretty crazy in terms of how utterly incompetent these warranty jokers are. Either that, or they're entirely competent, in terms of avoiding doing any actual repair work.
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Consumerist
After a successful pilot program, Macy's is putting fancy Japanese-style 
Wesa ordered a cast iron pot from Macy's and it got packed in these special packing peanuts which Macy's says are 100% biodegradable. They're made from corn and potato starch. Macy's says you can dissolve them in water and pour in the garden, yard, sink, or toilet, or put them in the compost, put them in the ground, or simply throw them away where they will "dissolve in the landfill." Pretty neat! The accompanying flyer is inside.
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