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MacBooks

apple

"Dear Steve Jobs" Letter Hits Target And Gets Results

Matt has a 1-year-old Macbook that was having some serious issues which included a dead power supply, overheating and some strange burn marks on the computer itself which, incidentally, was out of warranty. Matt's roommate David decided to draft a nicely written letter and fire it off to Steve Jobs at sjobs@apple.com. To David's delight, Steve Jobs took the letter on his iPhone and forwarded it to one of his assistants. Acute customer satisfaction ensued. David's letter inside... More »

Heavens, another Macbook has exploded. Apple is sending him a new one. [Appeltell]

resolutions

UPDATE: Girl Accused Of Dropping Apple Laptop Gets New One

"This is Stephanie, I emailed you a couple of weeks ago about my MacBook's cracked screen, and how the manager at Apple in Chestnut Hill was basically the worst person ever."

[ed. Via email, the manager says he didn't push Stephanie.]

"Anyways, after my story was posted on The Consumerist, I took your advice of emailing Steve Jobs. I essentially forwarded what I wrote to your website, at about 10pm est. At 11am est, I received a phone call from someone at Apple who reads and responds to the emails sent there, Michael. After explaining what happened to him again, he told me he would be calling the new store in Natick, MA, and that I could go there that night to drop off my MacBook."

More »

complaints

Apple Store Says You "Must" Have Dropped Your Laptop - No I Didn't - Yes You Did - No I Didn't - Please Leave The Store

UPDATE: Apple Store Says You "Must" Have Dropped Your Laptop - No I Didn't - Yes You Did - No I Didn't - Please Leave The Store
Last Wendesday, I was sitting in my dorm room by myself, doing homework on my Macbook, which is less than two months old. After typing my essay for a while, I went on my bed to do some other homework. Nobody else was in the room at all during this time, just me. After about 10 minutes, I returned to my computer, opening it only to see that 1/3 of the screen was broken.
More »

macbooks

Gird Your MacBook's Fiery Loins

For the boy who has everything, including a MacBook-melted scrotum: these fire-retardant covers for your favorite flesh-fusing laptop. You'll need 'em. Unfortunately, they're made out of corduroy, not kevlar, limiting its usefulness when the battery inevitably goes nova. More »

top

Blogobitchin'!

• I DON'T LIKE YELLOW-PLAID SUITS!!! CAN'T YOU SEE BY MY DIMENSIONS THAT I WOULD RESEMBLE A STICK OF JUICY FRUIT GUM!!!?!!??? [Bernard Johnson]"Suit Shopping for a Mutant"
• According to this blog, Toyota hates babies. [Jalopnik] "Breaking! Tundra Recall: Toyota To Recall 160,000 Pickups"
• Just like the cool kid says, MacBooks came with everything right of the box, except for a little sniggly thing called a word processor. [The Stranger] "Rampant, Idiotic MacBookery"
• Tire on car knitting blogger rented from National blows, twice, which still isn't as many times as their customer service does. [Got Gauge] "Tire, Tires, Tired"
• Ever wondered why Bose target customer base seems to be the wealthy and clueless? [FirstAdpotor] "Why Bose Sucks Review Resources"
• Buying a wedding dress on Craiglist is cheap, but you also have to factor in the cost of removing the boob padding. [Another Fucking Wedding] "Wedding dress redux"

usatoday

Pith & Vinegar

• Statistics show customers love when businesses find new and inventive ways to dupe them. [9news] "Five-second ads try to counter TiVo"
• This fucking smiley-face trademark story won't go away so here's your one and only link to it. Frown. [NYT] "Smiley Face Is Serious to Company"
• Three days of delays on the Chicago Metra commuter train after soap found on rails. Jeez, wait times aren't even that long when they discover people on the tracks. [CT] "Metra apologizes for rush-hour soaper"
• Mac Skankbooks flourish like yellowish spores in a warm and moist environment. [CNet] "Some MacBooks have premature age spots"
• USAToday retracts report that telcos turned over customer records to NSA. Sort of. [USAToday]