Micahel’s new Macbook had a very unusual flaw. Whenever it was connected to his home network, it would take out his modem. Unfortunately, it didn’t take the whole Apple Store’s network down, so he wasn’t able to replicate the problem for the Geniuses. After five trips and a variety of repairs, Apple finally gave up…and gave him a brand new MacBook. [More]
Mark is one of those longtime loyal Apple customers who Apple haters love to hate. For the first time, though, he’s run into an intractable technical problem that even the Geniuses can’t solve. The computer freezes when he uses wifi, which is problematic for anyone using a computer during the last decade. He’s taken his MacBook to the store in person, called Apple tech support (on his iPhone, naturally) [More]
Have you recently purchased one of Apple’s shiniest, newest notebook computers? David, the proud owner of a new MacBook Air, noticed some thing strange about the power adapter that came with his new toy. It looked like there were was a kink in the wires, spiraling under the surface of the cord’s white coating. A replacement off the shelf of his local Apple Store had the same problem. Apple swapped out David’s computer for a brand new one so his could be sent to engineering for tests, and the third adapter had the wire kinks too. Is there some kind of Apple blight going around? [More]
After Joshua Kaufman’s Macbook was stolen from his apartment in Oakland, he notified the police. Due to budget cutbacks, Oakland PD don’t respond to many non-violent crimes anymore like burglary, grand theft, and car wrecks, so initially they couldn’t help him. Then Josh activated a tracking program on it called Hidden. Like other similar programs, it gave him real-time remote access to his computer, letting him take pictures using its webcam and capture screenshots. He set up a Tumblr to post them, his story went viral, he gave the tracking info to the police, and they ended up trapping the thief and getting the laptop back to Josh. [More]
Darren tells Consumerist that the vendor that sold him a failing MacBook Pro battery through the Amazon Marketplace has disappeared. Since the replacement battery wasn’t made by Apple, he’d like to find out what kind of warranty the battery might have and seek a replacement. Amazon is no help, and the company’s domain name is no longer registered, so e-mails bounce back. What should he do? [More]
Karen says Apple is shocking her. Not with their innovative product design, but literally, her 2004ish 17″ Macbook Pro is shooting electricity into her arms. “We’re not talking, little static shocks,” Karen writes, presumably, using the selfsame laptop, “these are fully legitly painful shocks.” [More]
Consumerist reader Victor has had a few — five, to be precise — problems with his Macbook Pro in the last few months. According to him, he’s had the hard drive replaced four separate times and also had his entire laptop replaced, only to have that hard drive die on him too. So Victor wrote Mr. Apple himself, Steve Jobs, and copied Consumerist on the letter. [More]
You should be backing up the data you keep on your laptop in case of hardware failure, theft, or an unexpected cup of coffee on your keyboard. This bit of common computer sense has a bit more urgency if you own certain MacBooks sold in 2006 and 2007, since their hard drives may fail suddenly with no notice. Fortunately, Apple has a free repair program: but only until the computer is (at most) four years old, and only once your hard drive has already failed. [More]
Tayler’s cat and Tayler’s MacBook Pro just had an unfortunate run-in. Does anyone have any advice on cheap ways to repair this laptop, or at least how to get the content off of it without paying hundreds of dollars? [More]
If you spent about $150 to have the case of your laptop computer laser-engraved with a cool design and something went wrong, would you expect to be told to fill in the problem areas yourself with a permanent marker? That happened to Haje. He’s sympathetic to the technical issues involved, but not happy with the end result.
Well here’s one way to say you think the Macbook Air hinge sucks… by stabbing it in the face with a kitchen knife! Ree! Ree! Ree! Ree! I dunno, maybe people who can’t type also can’t open and close their Macbooks properly. Just a thought.
Apple claims that they can’t replace reader MTW’s MacBook battery because the laptop’s case is chipped. The minor cosmetic damage doesn’t affect the computer’s functions and isn’t even on the same side as the laptop’s battery, which stopped holding a charge months after the case cracked.
Andrew sent us this picture of a CampusTechShop ad that he says is all over his college campus. The ad trumpets reduced prices on the previous edition of MacBook Pro, then illustrates it with a picture of the new MacBook Pro.
These are the ladybugs that infested Sam’s Macbook, the ladybugs Apple said must be his fault. Now, here is the update to Sam’s saga, and how he finally got justice from Apple.
UPDATED. Sam loves his Apple products, but their blaming him for the big ladybugs inside his Macbook Pro? It’s enough to turn this fanboy into whatever is the clever name for opposite of a fanboy.
So when you take your Mac to get repaired and they have to send it to their repair center, politely request that a service technician with the ID 31514 at the “CTS, Apple Authorized Repair Center” in Houston, Texas does not fix your Mac.
Elizabeth went out and bought a Mac after Dell twice sent Windows XP replacement CDs to her old address. After each failed delivery attempt, Elizabeth called Dell, which repeatedly promised that they’d get it right next time. One CSR even claimed that he personally called DHL to change the shipping address. (He didn’t.)