Owners Of MacBooks With Self-Destructing Video Cards File Class-Action Lawsuit

Owners Of MacBooks With Self-Destructing Video Cards File Class-Action Lawsuit

A few weeks ago, we shared with you the saga of the self-destructing MacBooks, machines manufactured in 2011 with an unfortunate tendency to overheat their discrete graphics cards, rendering the computers unusable and their owners sad. Now lawyers representing MacBook owners have filed a class action lawsuit. [More]

These pink and white stripes are not pretty.

Thousands Of MacBooks Made In 2011 Have Self-Immolating Graphics Cards

Models of Apple’s higher-end portable computer, the MacBook Pro, have come to the end of their three-year extended warranties. That leaves their owners at the mercy of Apple when something goes wrong, and at minimum thousands of the computers have had the same computer-killing problem with their graphics processing unit. Apple has not publicly admitted that the machines have a problem. [More]

(jonasflanken)

Apple Takes Back Wi-Fi-Sabotaging MacBook, Replaces It With Shiny New One

Micahel’s new Macbook had a very unusual flaw. Whenever it was connected to his home network, it would take out his modem. Unfortunately, it didn’t take the whole Apple Store’s network down, so he wasn’t able to replicate the problem for the Geniuses. After five trips and a variety of repairs, Apple finally gave up…and gave him a brand new MacBook. [More]

Not Even Apple's Most Obnoxious Geniuses Can Solve My MacBook Problem

Not Even Apple's Most Obnoxious Geniuses Can Solve My MacBook Problem

Mark is one of those longtime loyal Apple customers who Apple haters love to hate. For the first time, though, he’s run into an intractable technical problem that even the Geniuses can’t solve. The computer freezes when he uses wifi, which is problematic for anyone using a computer during the last decade. He’s taken his MacBook to the store in person, called Apple tech support (on his iPhone, naturally) [More]

Does Your New MacBook Have A Kinky Cord?

Does Your New MacBook Have A Kinky Cord?

Have you recently purchased one of Apple’s shiniest, newest notebook computers? David, the proud owner of a new MacBook Air, noticed some thing strange about the power adapter that came with his new toy. It looked like there were was a kink in the wires, spiraling under the surface of the cord’s white coating. A replacement off the shelf of his local Apple Store had the same problem. Apple swapped out David’s computer for a brand new one so his could be sent to engineering for tests, and the third adapter had the wire kinks too. Is there some kind of Apple blight going around? [More]

Laptop Thief Caught Thanks To Spy Program, Twitter, And Eventually, The Oakland PD

Laptop Thief Caught Thanks To Spy Program, Twitter, And Eventually, The Oakland PD

After Joshua Kaufman’s Macbook was stolen from his apartment in Oakland, he notified the police. Due to budget cutbacks, Oakland PD don’t respond to many non-violent crimes anymore like burglary, grand theft, and car wrecks, so initially they couldn’t help him. Then Josh activated a tracking program on it called Hidden. Like other similar programs, it gave him real-time remote access to his computer, letting him take pictures using its webcam and capture screenshots. He set up a Tumblr to post them, his story went viral, he gave the tracking info to the police, and they ended up trapping the thief and getting the laptop back to Josh. [More]

What Should I Do When An Amazon Marketplace Vendor Disappears?

What Should I Do When An Amazon Marketplace Vendor Disappears?

Darren tells Consumerist that the vendor that sold him a failing MacBook Pro battery through the Amazon Marketplace has disappeared. Since the replacement battery wasn’t made by Apple, he’d like to find out what kind of warranty the battery might have and seek a replacement. Amazon is no help, and the company’s domain name is no longer registered, so e-mails bounce back. What should he do? [More]

Macbook Pro Shocks Owner, Leaves Marks

Macbook Pro Shocks Owner, Leaves Marks

Karen says Apple is shocking her. Not with their innovative product design, but literally, her 2004ish 17″ Macbook Pro is shooting electricity into her arms. “We’re not talking, little static shocks,” Karen writes, presumably, using the selfsame laptop, “these are fully legitly painful shocks.” [More]

Apple Has Given Me 5 Broken Hard Drives In 3 Months

Apple Has Given Me 5 Broken Hard Drives In 3 Months

Consumerist reader Victor has had a few — five, to be precise — problems with his Macbook Pro in the last few months. According to him, he’s had the hard drive replaced four separate times and also had his entire laptop replaced, only to have that hard drive die on him too. So Victor wrote Mr. Apple himself, Steve Jobs, and copied Consumerist on the letter. [More]

Warning: Your Older MacBook's Hard Drive May Self-Destruct At Any Time

Warning: Your Older MacBook's Hard Drive May Self-Destruct At Any Time

You should be backing up the data you keep on your laptop in case of hardware failure, theft, or an unexpected cup of coffee on your keyboard. This bit of common computer sense has a bit more urgency if you own certain MacBooks sold in 2006 and 2007, since their hard drives may fail suddenly with no notice. Fortunately, Apple has a free repair program: but only until the computer is (at most) four years old, and only once your hard drive has already failed. [More]

Don't Get Cat Vomit On Your Laptop

Don't Get Cat Vomit On Your Laptop

Tayler’s cat and Tayler’s MacBook Pro just had an unfortunate run-in. Does anyone have any advice on cheap ways to repair this laptop, or at least how to get the content off of it without paying hundreds of dollars? [More]

Apple CSR Ignores Company's Warranty To Recharge Customer's Love

Apple CSR Ignores Company's Warranty To Recharge Customer's Love

Sometimes the way to get sweet consumer justice is a series of pushy calls on the phone with CSRs or even the EECB route. But other times, probably more often, a sugary sweet touch and some good luck will get you farther faster.

Laser Engraving Gone Wrong? Just Fill It In With A Sharpie

Laser Engraving Gone Wrong? Just Fill It In With A Sharpie

If you spent about $150 to have the case of your laptop computer laser-engraved with a cool design and something went wrong, would you expect to be told to fill in the problem areas yourself with a permanent marker? That happened to Haje. He’s sympathetic to the technical issues involved, but not happy with the end result.

Macbook Air Stabbed In Face With Kitchen Knife

Macbook Air Stabbed In Face With Kitchen Knife

Well here’s one way to say you think the Macbook Air hinge sucks… by stabbing it in the face with a kitchen knife! Ree! Ree! Ree! Ree! I dunno, maybe people who can’t type also can’t open and close their Macbooks properly. Just a thought.

Apple: Cosmetic Damage Keeps Us From Replacing Your Battery!

Apple: Cosmetic Damage Keeps Us From Replacing Your Battery!

Apple claims that they can’t replace reader MTW’s MacBook battery because the laptop’s case is chipped. The minor cosmetic damage doesn’t affect the computer’s functions and isn’t even on the same side as the laptop’s battery, which stopped holding a charge months after the case cracked.

Computer Store Ad Uses Picture Of New MacBook Pro To Sell Old Ones

Computer Store Ad Uses Picture Of New MacBook Pro To Sell Old Ones

Andrew sent us this picture of a CampusTechShop ad that he says is all over his college campus. The ad trumpets reduced prices on the previous edition of MacBook Pro, then illustrates it with a picture of the new MacBook Pro.

PIX: Ladybug Infested Macbook (And A Happy Ending)

PIX: Ladybug Infested Macbook (And A Happy Ending)

These are the ladybugs that infested Sam’s Macbook, the ladybugs Apple said must be his fault. Now, here is the update to Sam’s saga, and how he finally got justice from Apple.

Apple Says You Put Those Ladybugs Inside Your Mac Yourself, On Purpose

Apple Says You Put Those Ladybugs Inside Your Mac Yourself, On Purpose

UPDATED. Sam loves his Apple products, but their blaming him for the big ladybugs inside his Macbook Pro? It’s enough to turn this fanboy into whatever is the clever name for opposite of a fanboy.