The MacBook Pro can be a pricey computer, costing more than $3,000. Maybe you get what you pay for, maybe you don’t, but that price tag is why customers have come to expect world-class customer service verging on groveling when they take it to their friendly neighborhood Genius Bar for repairs. Kristina’s 8-month-old computer has needed to go back to the store for service three times now, including what she calls a “major meltdown” and the loss of all data on the hard drive. [More]
Daniel writes that a recent experience with OfficeMax taught him an important lesson: don’t believe a damn word of what anyone at this particular OfficeMax says. A store employee assured Daniel that he knew what type of RAM was the correct one for his Macbook Pro…and was wrong. When Daniel tried to return the RAM, a manager told him that opened RAM couldn’t be returned, but he could dispute the charge with his credit card company…but the chargeback was denied, with OfficeMax claiming that Daniel should have taken the item back to the store. [More]
Ryan writes that an Apple retail store’s Genius declared his MacBook Pro dead: the required logic board replacement would have cost more than a new computer. So Ryan moved on, and sold his old MacBook for parts. Only it turned out that the Genius misdiagnosed Ryan’s computer. The logic board was fine, and the real cause of his computer’s failure was an inexpensive-to-replace bad stick of RAM. Ryan dropped two grand on a new computer for no reason. [More]
Karen says Apple is shocking her. Not with their innovative product design, but literally, her 2004ish 17″ Macbook Pro is shooting electricity into her arms. “We’re not talking, little static shocks,” Karen writes, presumably, using the selfsame laptop, “these are fully legitly painful shocks.” [More]
I’ve always found Apple Stores to be open and inviting. A team of thieves in New Jersey evidently agree with me. They smashed the front window of the Promenade at Sagemore store in Marlton, N.J. and cleaned out the display models. How long did it take them to steal 23 Macbook Pros, 14 iPhones, and 9 iPod Touches? Thirty-one seconds. Yes, there’s surveillance video.
Because of an Apple technician’s mistake, Gennadiy had two options for repairing his 2009 Macbook Pro: either pay $1240+tax to replace the logic board because Apple said water damage voided the warranty, or push the unseated cable back into place and prove that there was no water damage—which would void the warranty. Gennadiy took the second option and saved himself over $1300, but now has no warranty should something actually happen to the logic board that should be covered.
Andrew sent us this picture of a CampusTechShop ad that he says is all over his college campus. The ad trumpets reduced prices on the previous edition of MacBook Pro, then illustrates it with a picture of the new MacBook Pro.
Even at Apple where consistency practiced and preached, not all Apple Stores are created equal, just ask reader Adam. The Bluetooth capability on his Macbook Pro was malfunctioning and because he relies on his Macbook for work, he couldn’t simply drop it off for a week to be repaired. Fortunately, Adam had a 1-week vacation ahead, so he left the Macbook at the Millenia Apple Store in Orlando, FL. who promised him that the repairs would be made before the end of his break. Adam returned to pick up the Macbook and discovered that not only had it not been fixed, nobody had even attempted to diagnose the problem. Adam could not afford to miss any work, so on a whim, he brought it to a different Apple Store which produced a dramatically different result. Adam’s letter, inside…