A man in Connecticut brought his computer to his local Apple Store for repair due to a software issue (likely a—gasp!—virus) but when he returned to pick it up, learned that the Mac Genius had reported him to the police after finding child pornography on the hard drive.
James almost got cheated out of CS4, the suite of graphics software sold by Adobe, when he bought a new Macbook Pro recently. He kept pressing the issue though, and his persistence and level-headedness finally, after several near misses, convinced Apple to do the right thing and send him what he paid for. Congrats to James!
Andrew sent us this picture of a CampusTechShop ad that he says is all over his college campus. The ad trumpets reduced prices on the previous edition of MacBook Pro, then illustrates it with a picture of the new MacBook Pro.
These are the ladybugs that infested Sam’s Macbook, the ladybugs Apple said must be his fault. Now, here is the update to Sam’s saga, and how he finally got justice from Apple.
UPDATED. Sam loves his Apple products, but their blaming him for the big ladybugs inside his Macbook Pro? It’s enough to turn this fanboy into whatever is the clever name for opposite of a fanboy.
There’s some nice discounts this Black Friday on the usually deal-proof Macs, but who’s got the better price? MacMall, or BestBuy? Going through the full discount list is a pain, so MacRumors has put together a handy comparison chart of the prices on the current models for you. The biggest difference is in the MacBook pros, which MacMall has at $200 off vs BestBuy’s $100.
So when you take your Mac to get repaired and they have to send it to their repair center, politely request that a service technician with the ID 31514 at the “CTS, Apple Authorized Repair Center” in Houston, Texas does not fix your Mac.
Those of you with Macs will soon be able to use Netflix’s “Watch Instantly” feature. Hooray! [CrunchGear]
Warner Brothers forgot to include the advertised iPod-compatible digital file on its Blu-ray copy of “Speed Racer.” It’s now offering an online trade, where owners of the disc can exchange their PlaysForSure authorization code for an iTunes store redemption code. (When filling out the form, for “Support Request Type” select “Authorization Code and Licenses”.) [warnerbros] (Thanks to Sabler!)
Update: Here’s how you can exchange your PlaysForSure code for an iTunes redemption code. Movie fans over at forum.blu-ray.com say Warner Bros’ new release of “Speed Racer” promises a digital copy of the movie that will work on iPods, but there’s no such thing on the disc—only protected WMV files. [blu-ray.com] (Thanks to Sabler!)
This chat transcript from “Yet Another Girl”‘s blog is an example of how sometimes you can find exactly the answer you’re looking for on a customer service chat. Unfortunately, in this case, you’ll do all of the work yourself while the chat agent stares numbly at the screen, wondering how did I end up here? I don’t even know what this “apple” thing is!
Elizabeth went out and bought a Mac after Dell twice sent Windows XP replacement CDs to her old address. After each failed delivery attempt, Elizabeth called Dell, which repeatedly promised that they’d get it right next time. One CSR even claimed that he personally called DHL to change the shipping address. (He didn’t.)
- Newegg: Wii Fit with Balance Board, We Ski, and Hori Wii mat for $149.99
- Apple: Buy a Mac, get an iPod touch for free after rebate
- IKEA: Labor Day Sale, up to 50% off (in-store only)
Highlights From Dealhack
- Eastern Mountain Sports: Labor Day Sale Save up to 70% off
- Amazon: Up to 50%+ off High Sierra Backpacks & Messenger Bags
- Geeks: Kodak EasyShare V1003 10MP Digital Camera $90
Highlights From Bargainist
Woot: Soundcast Audiocast Wireless Audio System…
This Best Buy coupon for free Apple software for students isn’t a very good deal after all—you can get educational discounts at the Apple store, and through September 15th you can get a free iPod Touch or Nano with your computer purchase. Our advice: skip Best Buy and go directly through Apple. (Thanks to Matt and yasth!)
It’s amazing that Apple doesn’t recognize this situation. This is an airplane that’s stuck on the runway for hours with no food or working bathroom. And the pilot doesn’t come on the P.A. system to tell the customers what the problem is, what’s being done to fix it, how much longer they might be stuck, and how he empathizes with their plight. Instead, he comes on once every three hours to repeat the same thing: “We apologize for the inconvenience.”