When not one but three airlines fail to accommodate an obese passenger trying to get home to receive medical care in the U.S., who is to blame? A New York woman’s husband is suing Delta, KLM and Lufthansa Airlines claiming her death is all on them, after she was unable to successfully get home to the states from Hungary on three separate flights. [More]
When most of us get a migraine, we don’t need to find someone nearby to continue doing our job right at that moment. That’s different you’re a pilot and currently in the act of flying a plane. Luckily enough for a Lufthansa flight headed from Newark to Frankfurt, Germany, there was a spare pilot on board when a migraine hit the cockpit. [More]
Some things are easy to sweep under the rug — a former blinding passion for the Dave Matthews Band or when you stole a lollipop at the grocery checkout when you were five — but how in the heck did a Germanwings, a subsidiary of Lufthansa*, manage to cover up for almost two years the fact that a plane carrying 150 passengers almost crashed? At the time, the air in the cockpit was contaminated and both pilots were close to losing consciousness. [More]
There has been a lot of shouting and complaining in recent years as major airlines like Continental and United have done away with free food on domestic flights. But the folks at Jaunted.com have put together a gallery of craptastic airline meals that will make you glad you don’t have the option of chowing down for free. [More]
A pillow fight broke out among tourists sitting in economy on a Lufthansa airplane this summer, and even the flight attendant got in on the action, laughing and tossing out more fluffy ammunition. In the end everyone claps and laughs. Aw! [More]
Less than 24 hours after 4,000 pilots for German airline Lufthansa walked off the job, the strike was suspended as talks resumed between the flyboys and girls and the company. [More]
Faced with a 20% drop in ‘premium’ travel as compared to a year ago, some airlines (Qantas, BA) have started cutting back on their first-class fanciness. Some (Emirates, Air France, Lufthansa) find the idea “unthinkable”. Yet those airlines who continue to invest in first-class travel might be making the smarter move: they’re hoping these passengers will stay loyal when the economy bounces back. Which is not such a bad idea, considering the fact that first-class passengers are the ones keeping the airlines afloat. (Uh, aloft?)
Lufthansa is buying a stake in JetBlue, says the New York Times. [NYT]
Economy-class passengers have had to settle for being packed into tightly regimented reclining seats for extended periods of travel, which have been blamed for causing potentially fatal blood clots known as deep-vein thrombosis, or DVT, in susceptible individuals.
Ever go to check in for the next leg of your flight, only to find that there is no check-in for the airline you’re supposed to be on? That’s what happened to Michael and Joyce Ludmer.
Here’s the results of our week-long investigation into how fast it took airlines to pick up the phone.
All week we’ve been calling the airlines to see how long it takes their customer service reps to answer the phone. Here’s today’s rankings:
Midwest, while once again the loser, performed slightly better today.
Nothing can stop us from calling up all the airlines and comparing how fast it takes a carbon-based life form to pick up the phone. Not even the tinkly pianissimo of Midwest’s hold line. We foil all the automated response system’s attempts to pry out more information about an actual ticket using the short circuit shortcuts provided by GetHuman.
We’re calling the major airlines this week to see how long it takes them to pick up.
The statistics train keeps on rolling. We called up many major airlines this afternoon and here’s how long it took for them to pick up.