Reader Mike cc’d us on a complimentary email to Southwest Airlines, which is something that usually doesn’t happen when the words “lost and found” are involved. Long story short— he lost his camera and the airline lost his bags — but he managed to get everything back with a minimum of effort. Lucky guy!
Disneyland mistakenly extended a special annual pass program to ineligible customers last December, but only realized it recently. At the time of the sale, residents of certain Southern California zip codes could buy an annual ticket on a 12-month installment plan, free from any interest rates or other fees. When they discovered that some customers weren’t in valid zip codes, they ended the payment agreement with them—but they’re letting them keep the annual passes.