Daryl left his grill behind the last time he moved, which was very sad. Now he’s a homeowner and wanted a new one as the grilling season kicks off in the Northeast, where he lives. Still in the box. To assemble himself. If you’re a longtime Consumerist reader, you see where this is going. [More]
Lowe’s Assumes Everyone Owns Pickup Trucks, Still Pre-Assembling Most Grills
By April 15, 2013
Lowe’s Installs Wrong Door, Wants Customer To Pay For Installation Of Replacement
By February 7, 2013
A Sacramento woman ordered a beautiful new front door for her house: shiny white with brass fittings and a window up top. It was a very nice-looking door, and that’s what was on the estimate she received. It wasn’t the door the installers actually brought to her house and installed in the front of her house, though. That part’s no problem: they just need to come by and replace it with the correct door, right? None of this would be a big deal at all if they didn’t want her to pay for the second installation herself. [More]
Yet Another Reason Prepaid Debit Gift Cards Are A Terrible Idea
By January 29, 2013
Cody had a Visa gift card, and he used it up to buy a grill, ordering online from Lowe’s for in-store pickup. He didn’t say where the gift card came from: maybe it was a present or he received it from a rebate. It doesn’t really matter. He used it for only part of his purchase. The problem came when he forgot to pick up the grill and other items that he bought for almost a month. The store where he was supposed to pick it up no longer had it in stock, but they couldn’t transfer the purchase to a different store. He needed to get a refund for the grill that he had ordered online, then buy it over again at another store. Easy enough…if he hadn’t used up the prepaid card and then tossed it out. [More]
The Good, The Bad & The Complicated Of Employee Discounts
By October 26, 2012
Between the hours, the pay and the occasional scowling customer, working retail isn’t always the fun times it’s made out to be in film comedy. But at least there’s the employee discount, right? [More]
Lowe's: Where Fuzzy Math Stings Like A Wasp
By September 13, 2012
How much bug spray does one household need? Wasp stings hurt, so it’s a good idea to stay protected. Even if buying a two-pack costs more than buying two individual cans. You know, safety. And volume pricing. Important things. [More]
Lowe's Tries To Replace Busted Fridge, Whirlpool Says No
By September 10, 2012
We’ve written before about people who, after having no luck getting an appliance fixed by the manufacturer, successfully turned to the retailer for a replacement. But here’s the story of a New Jersey woman who thought Lowe’s had thrown her a lifeline to pull her out of the hellish swirl of Whirlpool’s horrid customer service, only to find that even the hardware giant was no match for the appliance company’s incompetence. [More]
Hoses: Clearly Not Priced By The Foot
By July 19, 2012
When it’s a 75-foot hose you’re after, that’s what you’re going to buy. And if you’re after a 100-foot hose, you’re not going to buy anything else. At least, that’s what this pricing scheme for Neverkink hoses makes clear, since the prices are the same for different lengths of hose. [More]
July Recall Roundup – Twist’n Explode
By July 13, 2012
In this month’s Recall Roundup: electronics short out and catch fire, little girls’ aqua shoes don’t grip as well as one might think, digital camera battery packs bite back, and someone thought that “Twist’n Sparkle” was a good product name. More like “Twist’n Explode.” [More]
Gay Lowe’s Customer Accuses Employees Of Making Slurs, Threats Of Violence
By June 26, 2012
A man in California says that what should have been the simple exchange of a leaf blower at his local Lowe’s store instead blew up into an incident that involved a Lowe’s staffer allegedly using anti-gay slurs and threatening the customer and his partner with physical violence. [More]
