Where Do People Buy The Stuff They Used To Buy At Sears?

Where Do People Buy The Stuff They Used To Buy At Sears?

Many American consumers have sworn off shopping at Sears and Kmart, their local stores have closed, or they have just forgotten that the chains exist. Business that once went to Kmart now goes to discount store competitors Target and Walmart, logically enough, but where do Americans go for the things that they once bought at Sears? [More]

Quiz Results: Most People Confused How To Write Names Of Walmart, Popeyes, Lowe’s

Quiz Results: Most People Confused How To Write Names Of Walmart, Popeyes, Lowe’s

Last week, we quizzed readers on the correct way to write the names of several retail businesses that abuse or play with punctuation. An awful lot of you gave it a shot and some of you did very well, but the results show that there is a lot of confusion out there for some of the country’s biggest retail brands. [More]

John Oliver: Lowe’s Robot Won’t Keep Couples From Killing Each Other At Hardware Store

John Oliver: Lowe’s Robot Won’t Keep Couples From Killing Each Other At Hardware Store

Last week, Lowe’s unveiled the test of a customer service robot at one of its Orchard Supply stores and we pointed out that it’s really just doing the job Lowe’s should be asking of its employees. What we were remiss in mentioning is the other important aspect of home-improvement store customer service — preventing married couples from murdering each other while shopping. [More]

Lowe’s New Customer Service Robot Just Sounds Like A Really Good Employee

Lowe’s New Customer Service Robot Just Sounds Like A Really Good Employee

Not so long ago, before the rise of the mega-hardware chains, you could walk into your local home improvement store and find a helpful employee who knew exactly what you needed and where to find it on the shelves. We’ve now reached a point in customer service where Lowe’s has chosen to create a robot to replicate this experience. [More]

(WABC-7 News)

Lowe’s Workers Fix Veteran’s Wheelchair After It Breaks In N.Y. Store

If you’ve got equipment that’s in the midst of breaking down, there’s perhaps nowhere more convenient to be than a huge warehouse filled with tools. So when a veteran’s wheelchair gave way during a shopping trip with his wife at Lowe’s, he didn’t panic. And neither did workers nearby, who put their fix-it expertise to use right there in the store. [More]

This Flood Sensor Will Fly Off The Shelf Now That It’s Marked Down 3¢

This Flood Sensor Will Fly Off The Shelf Now That It’s Marked Down 3¢

Jon snapped this photo of what he called an “amazing Lowe’s sale” and sent it along. Indeed, it’s pretty amazing, if by “amazing” he actually meant “pointless” and “stupid.” [More]

This Fireplace Appears To Be Totally Lame

This Fireplace Appears To Be Totally Lame

Reader Cynthia spotted this error at a Lowe’s store while looking at fake fireplaces. “Mesh grill produces a realistic lame effect,” reads the last line of the tag. Well, which is it, fireplace tag? Is it realistic or is it lame, in the colloquial sense where “lame” means “crappy”? [More]

Lowe’s Idea Of Fall Essentials: Christmas Trees

Lowe’s Idea Of Fall Essentials: Christmas Trees

“All for Fall,” say the signs on the seasonal displays at Dave’s local Lowe’s. Well, he lives in Florida, so it’s not like he needs fireplaces or leaf blowers. But last weekend he was horrified to see…in mid-September…Christmas trees. [More]

August Is A Great Time To Buy A Snowblower

August Is A Great Time To Buy A Snowblower

While some of us are still blasting our air conditioners, you can start to get ready for winter at Jeff’s local Lowe’s store in the Midwest. You can get a head start on buying a snowblower, which will then sit in your garage for the next three months or so. [More]

(Boxcar Jim)

Lowe’s Cashier Can’t Read Coupons, Yells At My Dad

Once upon a time, Lowe’s matched coupons from their competitors. Back in the day, Brandon’s dad used to do this all of the time. By “back in the day,” we mean “a couple of weeks ago.” But now Lowe’s can’t handle something so complicated. At least, not at the store where Brandon’s dad lives. Instead of a discount, he just got yelled at. [More]

June Recall Roundup: Not Even Buff Baby Can Save Us Now

June Recall Roundup: Not Even Buff Baby Can Save Us Now

In this month’s recall roundup, we bring you a chicken dance that will hurt your ears, buff babies, toppling bath seats, and machetes so sharp that they slice through their own sheaths. [More]

Lowe’s Assumes Everyone Owns Pickup Trucks, Still Pre-Assembling Most Grills

Lowe’s Assumes Everyone Owns Pickup Trucks, Still Pre-Assembling Most Grills

Daryl left his grill behind the last time he moved, which was very sad. Now he’s a homeowner and wanted a new one as the grilling season kicks off in the Northeast, where he lives. Still in the box. To assemble himself. If you’re a longtime Consumerist reader, you see where this is going. [More]

WRONG

Lowe’s Installs Wrong Door, Wants Customer To Pay For Installation Of Replacement

A Sacramento woman ordered a beautiful new front door for her house: shiny white with brass fittings and a window up top. It was a very nice-looking door, and that’s what was on the estimate she received. It wasn’t the door the installers actually brought to her house and installed in the front of her house, though. That part’s no problem: they just need to come by and replace it with the correct door, right? None of this would be a big deal at all if they didn’t want her to pay for the second installation herself. [More]

(frankieleon)

Yet Another Reason Prepaid Debit Gift Cards Are A Terrible Idea

Cody had a Visa gift card, and he used it up to buy a grill, ordering online from Lowe’s for in-store pickup. He didn’t say where the gift card came from: maybe it was a present or he received it from a rebate. It doesn’t really matter. He used it for only part of his purchase. The problem came when he forgot to pick up the grill and other items that he bought for almost a month. The store where he was supposed to pick it up no longer had it in stock, but they couldn’t transfer the purchase to a different store. He needed to get a refund for the grill that he had ordered online, then buy it over again at another store. Easy enough…if he hadn’t used up the prepaid card and then tossed it out. [More]

(donnyvershure)

The Good, The Bad & The Complicated Of Employee Discounts

Between the hours, the pay and the occasional scowling customer, working retail isn’t always the fun times it’s made out to be in film comedy. But at least there’s the employee discount, right? [More]

Lowe's: Where Fuzzy Math Stings Like A Wasp

Lowe's: Where Fuzzy Math Stings Like A Wasp

How much bug spray does one household need? Wasp stings hurt, so it’s a good idea to stay protected. Even if buying a two-pack costs more than buying two individual cans. You know, safety. And volume pricing. Important things. [More]

Lowe's Tries To Replace Busted Fridge, Whirlpool Says No

Lowe's Tries To Replace Busted Fridge, Whirlpool Says No

We’ve written before about people who, after having no luck getting an appliance fixed by the manufacturer, successfully turned to the retailer for a replacement. But here’s the story of a New Jersey woman who thought Lowe’s had thrown her a lifeline to pull her out of the hellish swirl of Whirlpool’s horrid customer service, only to find that even the hardware giant was no match for the appliance company’s incompetence. [More]

Hoses: Clearly Not Priced By The Foot

Hoses: Clearly Not Priced By The Foot

When it’s a 75-foot hose you’re after, that’s what you’re going to buy. And if you’re after a 100-foot hose, you’re not going to buy anything else. At least, that’s what this pricing scheme for Neverkink hoses makes clear, since the prices are the same for different lengths of hose. [More]