Leon liked Verizon’s FiOS service when he had it. It wasn’t until he moved and sent his equipment back that he had any problems with them. He sent his router and CableCard back via UPS, and the card was taped to the side of the router. Verizon received the router, but the CableCard is still missing. “I have visions of the router at some new customer’s house with the cablecard still taped to it,” he writes. [More]
Using the U.S. Postal Service’s Priority Mail, Justin mailed a gift from his home in New York City to a friend in Georgia. Package tracking meant that he was able to follow the gift’s journey and make sure it arrived safely. He was baffled, though, when the tracking information stated that it first traveled out to California for no reason, then made its way back to Georgia, eleven days later than anticipated. Where it was then delivered to the wrong person. In a different town. No one knows where the package actually ended up. [More]
Every airline has a few in-air horror stories in its history, but there are two commercial carriers whose public image is dominated by their catastrophe-related headlines. [More]
I, like many people who spent too many hours attempting to solve the 6-season puzzle that was Lost, was more than a tad bit disappointed in the show’s final episode. But now we all have the chance to recreate our own versions of how the finale should have gone — and do it with actual props from the show. [More]
So, Lost ended, as you may have heard, and you also may have heard your friends complaining about the number of commercials that were in the finale. EW says there were 107 of them in 2.5 hours — or more than 45 minutes worth. [More]
Steve writes that his brother used to live in New Jersey. He now lives in Missouri. When ordering a Playstation 3 from Best Buy, he repeatedly corrected his address in Best Buy’s system, but somehow the PS3 still ended up shipped to his former address in New Jersey. Now Best Buy doesn’t intend to do anything until Steve’s brother convinces the current occupant of his former home in New Jersey to send the PS3 back. Good luck with that. [More]
Mistakes happen, and apparently there was a hole in the UPS box and all the rings fell out. No really, that’s what this customer’s wife was told when she asked for an explanation of where their rings were. Now the customer says Kay Jewelers won’t give him any other information, or even show him photos of the rings after they were sent to the warehouse. They’ll replace them with jewelry up to $500, but nothing higher, and if he wants to find out anything else he’ll have to lawyer up. Here’s his story. [More]
Last night was the much-anticipated season premiere of “Lost,” and ABC built up excitement with a sweepstakes where 815 fans would receive a USB drive with exclusive video clips from the premiere. Sounds pretty awesome. Reader and Lost fan Nicholas writes that he won the sweepstakes, but his prize never showed up. The marketing firm running the contest and FedEx blame each other, and Nicholas is left without his cool prize. [More]
It turns out Hammacher Schlemmer doesn’t want their goofy products any more than you do. Tanya in Canada has been trying for a month to get a refund on a product she felt didn’t live up to its promise, but the company won’t even acknowledge whether they’ve received it. Update: Hammacher Schlemmer has responded, and issued the refund. [More]
This week, Paul received a package back from UPS that had somehow never reached its destination. That’s not so unusual. What was unusual was how long it had wandered off for. He had mailed the next day air envelope at least fourteen years ago.
Ah, the perils of having a credit card issued by an electronic store that dies a slow, painful death, only to come back, haunt you and resist all attempts at seances and exorcisms.
A PR person just contacted us on behalf of the U.S. Treasury Department to point out that there are $16 billion in unredeemed bonds that are no longer earning interest. “Specifically, there are 40 million Series E savings bonds purchased between 1941 and 1978 that are over 30 years old and therefore have fully matured. They can be cashed out today for at least four times their face value.”
The US Postal Service lost five new Lenovo laptops that Pedro’s friend bought and shipped to him. Pedro expected that this might happen, so he wisely insured the package for $3,000. After stalling for about two months, USPS finally agreed to pay his insurance claim, but reduced the payment, claiming his merchandise was only worth $74.
Anthony has been a long-time Dell customer and has shared his positive experiences with friends and family, but that’s come to an end thanks to Dell’s abysmal customer service. It’s been one month since he first received his new Studio 15 Laptop, which worked correctly for 4 days. Since then, he’s been on the phone with Dell for a total of 14 hours, he’s watched a Dell CSR remotely break his laptop by interrupting the BIOS flash, he’s been locked out of the data on his hard drive, and there’s still no replacement laptop on the way to him. When he copied us on this email, he added, “All I wanted was the computer that I paid for long ago.”