When Jeffrey received his replacement smartphone from T-Mobile, he packed up his old one, used the enclosed prepaid UPS label, and dispatched it using a UPS drop box. From there, the phone disappeared. One customer service rep after another assured him that the lost phone situation would be resolved…and then a $300 charge for the phone appeared on his bill. It was time to escalate. It was time to use a powerful tool he learned about from this very site: the executive e-mail carpet bomb. [More]
EECB Scores Hit On T-Mobile, Saves Customer $400 Charge For Phone UPS Lost
By December 30, 2011
Is It Amazon's Fault They Still Have My $200, Or Mine?
By April 21, 2011
David ordered a Kindle and cover from Amazon shortly after Christmas, but it disappeared in transit and was never heard from again. These things happen in commerce. What David doesn’t understand is why, after he was too busy to respond after an initial e-mail exchange, Amazon didn’t try to contact him or just automatically issue a refund or replacement for the missing Kindle. [More]
USPS Certifies My Tax Doc Package As Lost
By April 5, 2010
Tax preparer Robert thought a sure way to get his tax documents to a client would be to ship them via USPS’s Certified mail. Turned out he may as well have turned to Virgania Horsen. USPS says the package is at a particular post office location but says it can’t find it. [More]
Where Has This UPS Envelope Spent The Last 14 Years?
By October 3, 2009
This week, Paul received a package back from UPS that had somehow never reached its destination. That’s not so unusual. What was unusual was how long it had wandered off for. He had mailed the next day air envelope at least fourteen years ago.
