FedEx Loses Breast Tumor Bound For Lab, Scares Cancer Patient

FedEx Loses Breast Tumor Bound For Lab, Scares Cancer Patient

When a shipping service loses your new computer or your book, it can be frustrating but not catastrophic. After all, somewhere there’s a warehouse full of more computers and more books. Shippers also handle things that are totally irreplaceable. Like human tissue on which someone’s life depends. [More]

EECB Scores Hit On T-Mobile, Saves Customer $400 Charge For Phone UPS Lost

EECB Scores Hit On T-Mobile, Saves Customer $400 Charge For Phone UPS Lost

When Jeffrey received his replacement smartphone from T-Mobile, he packed up his old one, used the enclosed prepaid UPS label, and dispatched it using a UPS drop box. From there, the phone disappeared. One customer service rep after another assured him that the lost phone situation would be resolved…and then a $300 charge for the phone appeared on his bill. It was time to escalate. It was time to use a powerful tool he learned about from this very site: the executive e-mail carpet bomb. [More]

Is It Amazon's Fault They Still Have My $200, Or Mine?

Is It Amazon's Fault They Still Have My $200, Or Mine?

David ordered a Kindle and cover from Amazon shortly after Christmas, but it disappeared in transit and was never heard from again. These things happen in commerce. What David doesn’t understand is why, after he was too busy to respond after an initial e-mail exchange, Amazon didn’t try to contact him or just automatically issue a refund or replacement for the missing Kindle. [More]

USPS Certifies My Tax Doc Package As Lost

USPS Certifies My Tax Doc Package As Lost

Tax preparer Robert thought a sure way to get his tax documents to a client would be to ship them via USPS’s Certified mail. Turned out he may as well have turned to Virgania Horsen. USPS says the package is at a particular post office location but says it can’t find it. [More]

Where Has This UPS Envelope Spent The Last 14 Years?

Where Has This UPS Envelope Spent The Last 14 Years?

This week, Paul received a package back from UPS that had somehow never reached its destination. That’s not so unusual. What was unusual was how long it had wandered off for. He had mailed the next day air envelope at least fourteen years ago.